Customer Service Advisor – Student Accommodation

Student Roost; Sheffield; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Student Roost is seeking a Customer Service Advisor to support residents at Hollis Croft, Sheffield, delivering a welcoming living experience and resolving issues with confidence.

You will handle enquiries, payments and admin tasks, contributing to a safe, well-run community and positive resident journeys across our student accommodation.

Qualifications

• Excellent communication and interpersonal skills.
• Experience handling enquiries and payments.
• Ability to learn new systems quickly.
• Organized and detail-oriented.

Responsibilities

• Deliver outstanding resident experience and resolve issues.
• Handle enquiries and payments efficiently.
• Support events and community engagement.
• Manage administrative tasks and debt management.
• Maintain accurate records.

Skills

Customer service

Communication skills

Team player

MS Office

Resilience

Tools

CRM software

Job description

Customer Service Advisor - Student Accommodation

Customer Service Advisor

Location: Hollis Croft, Sheffield

Salary: £ 27,202.50 per annum (£13.95 per hour)with overtime paid at 1.25 x hourly rate

Hours: Average of 37.5 hours per week (contracted to 1950 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What You’ll Be Doing

Why Join Student Roost?

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You - see here for more detail

What We’re Looking For: We're not just looking for experience, we're looking for the right attitude!

Skills & Qualities

• A People Person - friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A teamplayer who thrives in a supportive and collaborative environment.
• Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office.
• Organisedand detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you're passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.

Customer Service Advisor - Student Accommodation