Remote Customer Experience Advisor - First-Contact Pro

And Yorkshire Housing Limited; South Yorkshire; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Pension 9% match

26–31 days leave

Job summary

Yorkshire Housing is seeking a Customer Experience Advisor to join our contact centre, delivering outstanding service both over the phone and by email. The role is predominantly home-based with monthly office presence, and includes a 35-hour week, with a rotating shift pattern and a salary of £26,343.86 plus benefits.

You will handle inquiries across tenancy management, repairs, income questions, and more, using our CRM to keep records up to date while guiding customers to self-service options

Qualifications

• Customer-focused with excellent people skills.
• Calm, empathetic telephone manner and solution-focused thinking.
• Resilience, strong organisational skills and attention to detail.
• Experience of using a Customer Relationship Management (CRM) system.
• Comprehensive IT experience, especially with MS products and reliable home internet (min 75 Mbps).

Responsibilities

• Deliver excellent customer experience in a high-performing contact centre.
• Handle inbound/outbound calls and emails, resolving issues and questions.
• Create and update customer records accurately in systems.
• Keep customers informed with proactive communication across channels.
• Promote and assist customers with self-service portal and bookings.

Skills

Customer service

CRM

MS Office

Communication

Tools

CRM software

MS Office

Job description

Yorkshire Housing is seeking a Customer Experience Advisor to join our contact centre, delivering outstanding service both over the phone and by email. The role is predominantly home-based with monthly office presence, and includes a 35-hour week, with a rotating shift pattern and a salary of £26,343.86 plus benefits.

You will handle inquiries across tenancy management, repairs, income questions, and more, using our CRM to keep records up to date while guiding customers to self-service options