Resident Experience Advisor - Student Housing

Student Roost; Belfast City District; On-site; GBP 21,000 - 25,000; Full time

Job summary

Student Roost in Belfast is seeking a Customer Service Advisor for our student accommodation at Little Patrick Street. You will be at the heart of delivering an exceptional resident experience, handling enquiries, resolving issues, and supporting daily operations from 8am to 8pm.

The role offers a hands-on, inclusive culture with opportunities for career growth, debt management support, and community engagement.

Qualifications

• Friendly, approachable and great at building relationships.
• Confident in providing excellent resident experience, handling enquiries and resolving issues.
• Team player who thrives in a supportive, collaborative environment.
• Able to learn new systems quickly and have good knowledge of MS Office.

Responsibilities

• Deliver first-class customer experience and resident support.
• Support events and community engagement activities.
• Handle operations and administrative tasks.
• Assist with debt management and accurate record-keeping.

Skills

People person

Customer experience

Team player

Tech savvy

Organised

Sales & payments

Resilient under pressure

Willingness to learn

Solutions orientated

Tools

MS Office

Job description

Student Roost in Belfast is seeking a Customer Service Advisor for our student accommodation at Little Patrick Street. You will be at the heart of delivering an exceptional resident experience, handling enquiries, resolving issues, and supporting daily operations from 8am to 8pm.

The role offers a hands-on, inclusive culture with opportunities for career growth, debt management support, and community engagement.