Customer Service Advisor – Student Accommodation

Student Roost; Croft; On-site; GBP 23,000 - 31,000; Full time

Job summary

Student Roost is hiring a Customer Service Advisor in Hollis Croft, Sheffield. The role offers a salary of £27,202.50 per year and a 37.5-hour week, with an annualised hours model and overtime paid at 1.25x.

The successful candidate will deliver outstanding resident experiences, handle enquiries and support community safety. Your responsibilities include providing a high level of service, processing payments, and maintaining accurate records while collaborating with a friendly team in a busy

Qualifications

• Friendly, approachable and great at building relationships.
• Confident in providing exceptional resident experience and resolving issues.
• Team player who thrives in a supportive and collaborative environment.

Responsibilities

• Deliver excellent resident experience and handle enquiries.
• Resolve issues promptly to maintain high satisfaction.
• Take payments accurately and keep records in line with processes.
• Collaborate with team to support safety and community engagement.

Skills

People Person

Relationship Building

Customer Experience

Team Player

MS Office

Organisation

Communication

Sales & Payments

Resilience

Willingness to Learn

Problem Solving

Tools

MS Office

Job description

Customer Service Advisor

Location: Hollis Croft, Sheffield

Salary: £ 27,202.50 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate

Hours: Average of 37.5 hours per week (contracted to 1950 hours annually) between 8am to 8pm.

About Student Roost Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

Why Join Student Roost?

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You - see here for more detail

What We're Looking For:

We're not just looking for experience, we're looking for the right attitude!

Skills & Qualities

• A People Person - friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.