Customer Service Advisor

Student Castle; Bath; On-site; GBP 14,000 - 18,000; Part time

Job summary

Student Castle in Bath is seeking a part-time resident liaison and admin support to answer queries, handle payments, and assist the Property Manager with financial controls. You will act across reception, correspondence, and social events on-site, coordinating with marketing and management.

The role involves face-to-face customer service, parcel management, licensing checks, and contributing to smooth day-to-day operations for residents and stakeholders over a 12-month fixed-term contract.

Responsibilities

• Answer student queries by telephone, email, letter or in person and direct queries to management.
• Handle enquiries from students, parents, universities and stakeholders.
• Ensure timely responsiveness and escalate feedback to management when needed.
• Distribute post and manage student parcel pick-up system.
• Front-of-house and reception duties.
• Prepare written correspondence as requested by management.
• Receive student payments and assist with financial controls including credit and cash reconciliations.
• Order office, cleaning and maintenance supplies and prepare arrival packs for new residents.
• Publish signage for notice boards and check license acceptances.
• Conduct room viewings for potential residents and assist with ad hoc tasks.
• Support marketing to promote avenues and organize on-site social events.
• Perform regular inspections of resident flats and assist with move-in/out peak times.

Job description

Main duties will include:

• Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
• Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
• Distributing post and managing student parcel pick-up system
• Front-of-house and reception duties
• Preparing written correspondence as requested by other members of the management team
• Receiving student payments
• Assisting Property Manager in administrative actions required for all aspects of financial control including -
  • Credit control
  • Reconciling staff expenses
  • Daily cash and card banking reconciliation
  • Petty cash reconciliation
  • Updating booking system with payments received or further charges
  • Invoice reconciliation and payment requests

• Ordering new office, cleaning and maintenance supplies
• Preparing arrival packs for new residents
• Publishing and distributing signage for notice boards around scheme
• Checking returned license acceptances ensuring all relevant documents have been received
• Perform room viewings for potential new residents
• Assisting the Assistant Scheme Manager with administrative tasks as required
• Work with the marketing team to actively promote and explore new marketing avenues
• Organising social events on site, monitoring social media and updating our social media streams

Other Duties

• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of resident’s flats
• Monitoring social media and updating our social media streams
• Receiving student payments
• Preparing written correspondence as requested by other members of management team
• Publishing and distributing signage for notice boards around the scheme
• Work with the marketing team to actively promote and explore new marketing avenues
• 24hrs weekly fixed term contract for 12 moths