Student Residence Customer Experience Advisor

Student Roost; Nottingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

Student Roost is seeking a Customer Service Advisor for our student accommodation in Nottingham. You will be at the heart of resident support, handling enquiries, payments, and community engagement, with an annual salary of £21,762 and a typical 30-hour week.

The role operates with annualised hours and flexible scheduling to meet seasonal demand, including peak months. DBS check is required; Join a team committed to a welcoming home away from home for students.

Qualifications

• DBS check required before employment.
• Willingness to learn and deliver great customer service.
• Strong organisational and communication skills.

Responsibilities

• Provide resident support and exceptional customer service.
• Manage events and community engagement.
• Handle operations and administrative tasks.
• Manage debt and payments.
• Foster inclusive and supportive culture.
• Contribute to career growth opportunities.
• Collaborate within a team to achieve goals.
• Deliver a positive resident experience.
• Follow processes and maintain accurate records.

Skills

People person

Customer service

Team player

MS Office

Organised

Communication

Sales oriented

Resilience

Willingness to learn

Problem solving

Job description

Student Roost is seeking a Customer Service Advisor for our student accommodation in Nottingham. You will be at the heart of resident support, handling enquiries, payments, and community engagement, with an annual salary of £21,762 and a typical 30-hour week.

The role operates with annualised hours and flexible scheduling to meet seasonal demand, including peak months. DBS check is required; Join a team committed to a welcoming home away from home for students.