Customer Service Advisor – Student Accommodation

Student Roost; Nottingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

Student Roost is seeking a Customer Service Advisor for our student accommodation in Nottingham. You will be at the heart of resident support, handling enquiries, payments, and community engagement, with an annual salary of £21,762 and a typical 30-hour week.

The role operates with annualised hours and flexible scheduling to meet seasonal demand, including peak months. DBS check is required; Join a team committed to a welcoming home away from home for students.

Qualifications

• DBS check required before employment.
• Willingness to learn and deliver great customer service.
• Strong organisational and communication skills.

Responsibilities

• Provide resident support and exceptional customer service.
• Manage events and community engagement.
• Handle operations and administrative tasks.
• Manage debt and payments.
• Foster inclusive and supportive culture.
• Contribute to career growth opportunities.
• Collaborate within a team to achieve goals.
• Deliver a positive resident experience.
• Follow processes and maintain accurate records.

Skills

People person

Customer service

Team player

MS Office

Organised

Communication

Sales oriented

Resilience

Willingness to learn

Problem solving

Job description

Customer Service Advisor - Student Accommodation

Customer Service Advisor

Location : Hydrogen, Nottingham City Centre

Salary :£21,762 per annum (£13.95 per hour)with overtime paid at 1.25 x hourly rate

Hours : Average of 30 hours per week (contracted to 1,560 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What You'll Be Doing

Why Join Student Roost?

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You - see here for more detail

What We're Looking For:

Skills & Qualities

• A People Person - friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A teamplayer who thrives in a supportive and collaborative environment.
• Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office.
• Organisedand detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.

Customer Service Advisor - Student Accommodation