Resident Engagement Specialist - Detention (Strathaven)

Belcan; Strathaven; On-site; GBP 26,000 - 34,000; Full time

Job summary

Belcan is seeking a Detention Engagement Officer in Strathaven, Scotland. The role is a fully office-based contract (approx. 6 months) involving resident engagement, case progression and secure operational duties.

You will conduct inductions, manage a resident portfolio, record updates, and liaise with stakeholders. The role demands discretion, compliance with clearance requirements and flexibility to work early/late shifts.

Qualifications

• Eligible for Counter Terrorism Clearance (CTC).
• Disclosure Scotland Enhanced non barred/ DBS Enhanced non barred.
• Proficient in MS Word, Outlook and Excel.
• Able to travel independently to the site location (no public transport).
• Full availability to work rotating shifts.

Responsibilities

• Conduct face-to-face resident engagements, including inductions and assessments.
• Manage a portfolio of residents and provide case updates.
• Accurately record interactions on internal systems.
• Work with suppliers and stakeholders.
• Identify and manage vulnerability indicators per policy.
• Support administrative tasks like inbox management and calls.
• Contribute to management reporting and escalation when needed.

Skills

CTC Clearance

DBS Check

MS Office

Training Level 2

SPEAR training

Shift rotation

Travel readiness

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Belcan is seeking a Detention Engagement Officer in Strathaven, Scotland. The role is a fully office-based contract (approx. 6 months) involving resident engagement, case progression and secure operational duties.

You will conduct inductions, manage a resident portfolio, record updates, and liaise with stakeholders. The role demands discretion, compliance with clearance requirements and flexibility to work early/late shifts.