Detention Engagement Officer

Belcan; Larkhall; On-site; GBP 26,000 - 34,000; Full time

Job summary

Belcan is seeking a Detention Engagement Officer in Strathaven, Scotland for a 100% office-based, full-time contract role. You will conduct face-to-face resident engagements, inductions and assessments, manage a resident caseload and provide updates while recording interactions in internal systems.

The role requires leading with clear communication, handling challenging situations professionally and coordinating with suppliers and stakeholders.

Qualifications

• Eligible for CTC level clearance (Counter Terrorism Clearance)
• Disclosure Scotland Enhanced non barred or DBS Enhanced non barred
• Able to travel independently to site (no public transport)
• Experience in resident engagement or customer-facing roles can be beneficial

Responsibilities

• Conduct face-to-face resident engagements, inductions and assessments
• Manage a portfolio of residents with regular case updates
• Record interactions accurately on internal systems
• Collaborate with suppliers and stakeholders
• Identify and manage vulnerability indicators per policy
• Assist with inbox management and telephone enquiries
• Support management reporting and escalate issues as needed
• Travel as required to site locations

Skills

Leadership

Communication

Managing challenging situations

Resident engagement

Tools

MS Word

Outlook

Excel

Job description

Detention Engagement Officer - Strathaven, Scotland

Contract role (length TBC, likely 6 months+) | IR35: Inside

We're hiring for a Detention Engagement Officer position based in Strathaven, Scotland. This is a fully office-based opportunity with our client, offering the chance to play a vital role in resident engagement, communication and case progression within a secure operational environment.

Key Responsibilities

As a Detention Engagement Officer, you will be responsible for conducting face-to-face resident engagements, including inductions and assessments, while ensuring clear communication regarding processes, expectations, and available options. The Detention Engagement Officer will manage a portfolio of residents, provide case updates, accurately record interactions on internal systems, and work closely with suppliers and stakeholders. You will also identify and manage vulnerability indicators in line with policy, support administrative activities such as inbox management and telephone enquiries, contribute to management reporting, and elevate issues appropriately when required.

Requirements

• Essential Skills & Experience
• Successful applicants must meet eligibility requirements to obtain CTC level of Clearance (Counter Terrorism Clearance)
• Disclosure Scotland Enhanced non barred or DBS Enhanced non barred
• Ability to manage challenging situations professionally
• Leadership potential and confidence when engaging with a range of stakeholders
• Proficiency in Microsoft Word, Outlook and Excel
• Personal Safety Training Level 2, SPEAR training
• Full availability to work rotating shifts
• Ability to travel independently to the site location (no public transport available)Desirable
• Previous experience within resident engagement, customer-facing, operational, public sector or case management environments
• Experience maintaining accurate records and case notesWorking Pattern

Working Pattern

This Detention Engagement Officer role is 100% office based and full-time. The position requires flexibility to work early and late shifts across weekdays, weekends and public holidays. Weekend working is expected on a 1-in-3 rota basis.