Detention Custody Officer

Mitie; Strathaven, Hamilton; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Free on-site gym

Free meals during the day

Pension

Free on-site parking

Full uniform provided

Job summary

MITIE GROUP PLC is seeking caring and respectful individuals to join our Care & Custody teams at Strathaven. You will support residents through end-to-end care, safety, and welfare within a regulated setting, delivering high standards of service under supervision.

The role requires strong communication, interpersonal skills, and the ability to stay calm under pressure. Training is provided with 7 weeks classroom ITC followed by 12 months of on-the-job development.

Qualifications

• Be a UK citizen or eligible to work in the UK.
• Full UK manual driving licence with no disqualifications in the past 5 years.
• Prepared to undergo Enhanced DBS check and vetting (CTC) if offered a role.
• All-round eligibility checks including residency in the UK for the past 5 years.

Responsibilities

• Oversee end-to-end management of residents' needs until Home Office case outcome.
• Work in a high risk, highly regulated environment with multiple stakeholders.
• Provide a safe, dignified, respectful environment and effective staff-resident engagement.
• Complete initial ITC training and ongoing on-the-job mentoring for Care & Custody

Skills

Communication

Interpersonal skills

Problem solving

Calm under pressure

Non-judgmental approach

Job description

MITIE GROUP PLC, Strathaven, South Lanarkshire

Full Job Description

• Full time
• Permanent
• Salary ranging from £27,930.00 - £30,555.00 dependent on additional skills / responsibilities
• 40 hours per week - Full Time
• Capped overtime available
• 24-hour service, 365 days a year
• 4-on / 4-off rolling shift pattern covering both days, nights and weekends

Additional Benefits

• Free use of the on-site gym
• Free meals during the day
• Pension
• Free on-site parking
• Full Uniform, including footwear provided

Mitie are responsible for delivering the end to end management of all residents' needs until the outcome of their case is decided by the Home Office. This is balanced against the competing pressures of safety, security, welfare needs and regime.

Our aim is to treat those in our care with dignity, decency and respect, delivering a safe and healthy establishment which stands up to public scrutiny. We operate in a high risk, high profile and heavily regulated environment engaging with numerous stakeholders including the Home Office and Medical Service delivery partners. In delivering our services, we help residents understand what happens next, provide an environment for them to engage in activities relevant to them and create an environment in which they can reach out for support whilst building positive staff-resident relationships. Our environment is one where positive behaviour is promoted in order to support the welfare of those in our care, and our staff.

We're looking for respectful, caring people to join our teams. If you're the right one for us, your strong communication & interpersonal skills, non-judgmental approach, excellent problem-solving skills and ability to keep calm under pressure will be the foundations to develop your Care & Custody career.

Your working time will require you to be fully flexible to cover both day shifts with varying start and finish times and nights shifts.

No specific role experience or qualifications are required to be a DCO as full training and supported development are given. Experience of dealing sensitively with a wide variety of people who may be vulnerable, anxious, confused or volatile would be an advantage.

You’ll begin your Care & Custody career completing a 7-week classroom-based initial training course (ITC), continuing your development over the next 12 months with on-the-job mentoring.

What we are looking for

• Be a UK citizen, Citizen of the Commonwealth with your own indefinite leave to remain (not through marriage) or EEA citizen.
• Have a valid and in date passport, with no restrictions on your stay in the UK.
• Please note Visa's in out-of-date passports cannot be accepted as proof of Right to Work in the UK. A Biometric card alongside a current in- date passport must be provided.
• Have continuously resided in the UK for the past 5 years. (No trips overseas longer than three months)
• Applicants must not have spent more than 3 months at any one time overseas during the previous 5 years.
• This position is exempt from the Rehabilitation of Offenders Act and Applicants must be prepared to undergo an Enhanced DBS check, complete employer referencing for the previous 5 years and vetting to the level of Counter Terrorist Checked (CTC) if offered a role.
• Full UK manual driving licence with no driving ban or disqualification within the previous 5 years.
• Not currently bankrupt.

We are located off the B743 just 7 miles south of Strathaven, with major connections being into Hamilton, approximately 14 miles north of the IRC.

Additional information

We will support you every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect.