Public Sector Detention Engagement Specialist

Spinwell Global; Strathaven; On-site; GBP 26,000 - 36,000; Full time

Job summary

Spinwell Global is recruiting for a Detention Engagement Officer for a 6-month contract in Strathaven. The role focuses on engaging with residents face-to-face, conducting inductions, carrying out assessments, and managing vulnerability indicators in line with policy.

You will regularly interact with IRC suppliers and stakeholders, update case records, and contribute to management reports while handling office administration tasks and phone communications.

Qualifications

• Solid verbal and written communication skills.
• Leadership potential and the ability to manage testing situations.
• Flexibility, adaptability and problem-solving abilities.
• Proficiency in Word, Outlook and Excel.

Responsibilities

• Conducting face-to-face engagements, including inductions and assessments.
• Discussing options and the consequences of non-compliance with residents.
• Identifying and managing vulnerability indicators, ensuring that they are recorded and managed in-line with policy.
• Engaging regularly with IRC suppliers and stakeholders.
• Giving case updates and managing a portfolio of residents.
• Recording interactions accurately on IT systems in a timely manner and provide feedback to caseworkers.
• Contributing to management reports and undertaking office administration duties such as inbox management and taking phone calls.
• Flagging issues appropriately and in a timely manner to management or other appropriate departments.

Skills

Verbal and written communication

Leadership potential

Flexibility and adaptability

Problem-solving

Tools

Microsoft Word

Outlook

Excel

Job description

Spinwell Global is recruiting for a Detention Engagement Officer for a 6-month contract in Strathaven. The role focuses on engaging with residents face-to-face, conducting inductions, carrying out assessments, and managing vulnerability indicators in line with policy.

You will regularly interact with IRC suppliers and stakeholders, update case records, and contribute to management reports while handling office administration tasks and phone communications.