Detention Resident Engagement Officer

Belcan; Larkhall; On-site; GBP 26,000 - 34,000; Full time

Job summary

Belcan is seeking a Detention Engagement Officer in Strathaven, Scotland for a 100% office-based, full-time contract role. You will conduct face-to-face resident engagements, inductions and assessments, manage a resident caseload and provide updates while recording interactions in internal systems.

The role requires leading with clear communication, handling challenging situations professionally and coordinating with suppliers and stakeholders.

Qualifications

• Eligible for CTC level clearance (Counter Terrorism Clearance)
• Disclosure Scotland Enhanced non barred or DBS Enhanced non barred
• Able to travel independently to site (no public transport)
• Experience in resident engagement or customer-facing roles can be beneficial

Responsibilities

• Conduct face-to-face resident engagements, inductions and assessments
• Manage a portfolio of residents with regular case updates
• Record interactions accurately on internal systems
• Collaborate with suppliers and stakeholders
• Identify and manage vulnerability indicators per policy
• Assist with inbox management and telephone enquiries
• Support management reporting and escalate issues as needed
• Travel as required to site locations

Skills

Leadership

Communication

Managing challenging situations

Resident engagement

Tools

MS Word

Outlook

Excel

Job description

Belcan is seeking a Detention Engagement Officer in Strathaven, Scotland for a 100% office-based, full-time contract role. You will conduct face-to-face resident engagements, inductions and assessments, manage a resident caseload and provide updates while recording interactions in internal systems.

The role requires leading with clear communication, handling challenging situations professionally and coordinating with suppliers and stakeholders.