Resident Concierge | Warm Welcomes & Guest Services

Avery-Healthcare; Rickmansworth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Avery Healthcare is seeking a warm and dedicated Concierge for Chorleywood Manor Care Home in Hertfordshire. You will create a positive first impression, answer calls, and greet visitors while delivering high-quality service to residents.

Role includes welcoming visitors, monitoring the Bistro, handling resident requests, and performing admin duties. DBS check and UK work eligibility required; prior customer service experience is preferred.

Qualifications

• Possess effective written and verbal communication skills.
• Be able to handle multiple priorities.
• Have good organisational skills.
• Previous experience in a customer service position is preferable.

Responsibilities

• Greet and direct all visitors, making them feel welcome.
• Monitor the Bistro area for refreshments, music and cleanliness.
• Handle resident requests and queries efficiently and effectively.
• Complete administrative duties as required.

Skills

Written and verbal communication

Multitasking

Organisational skills

Customer service experience

Job description

Avery Healthcare is seeking a warm and dedicated Concierge for Chorleywood Manor Care Home in Hertfordshire. You will create a positive first impression, answer calls, and greet visitors while delivering high-quality service to residents.

Role includes welcoming visitors, monitoring the Bistro, handling resident requests, and performing admin duties. DBS check and UK work eligibility required; prior customer service experience is preferred.