Resettlement Support Officer

Cheshire West and Chester Council; Winsford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cheshire West and Chester Council seeks a Resettlement Support Officer to join their Refugee & Asylum Seeker team. This role involves supporting individuals in refugee resettlement schemes, developing tailored support plans, and ensuring effective integration into the community. Ideal candidates will have experience with vulnerable individuals and knowledge of immigration issues.

Qualifications

• Experience working with vulnerable people and assessing needs.
• Understanding of immigration and refugee resettlement programmes.
• Experience in community partnership working.

Responsibilities

• Develop individual support plans for refugee households.
• Help individuals adjust to life in the UK and access services.
• Coordinate support within a multi-agency framework.

Skills

Communication

Time Management

Flexibility

Tools

Microsoft Office

Foundry system

Job description

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Resettlement Support Officer

An exciting opportunity has arisen in the Refugee & Asylum Seeker team for the role of Resettlement Support Officer. This role involves providing support to individuals within refugee resettlement schemes operational in the borough.

Cheshire West and Chester Council is a Borough of Sanctuary and an accredited Council of Sanctuary. We are committed to welcoming refugees from conflict zones around the world.

Cheshire West & Chester Council promotes a culture where everyone can thrive, guided by our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.

The Council’s Refugee & Asylum Seeker (RAS) team oversees refugee resettlement schemes in the borough, including the Homes for Ukraine Scheme, Afghan Resettlement Schemes, and Asylum Seeker Dispersal. The team supports refugee integration, aligns with the Council of Sanctuary accreditation, and aims to assist households and individuals to achieve positive outcomes and prevent homelessness.

The Resettlement Support Officer will develop individual support plans for each household or family, providing advice, support, and signposting for resettled refugees and asylum seekers with complex needs. The role involves helping them adjust to life in the UK, ensuring access to existing services and mainstream provisions, and promoting community links and integration. Working within a multi-agency framework, you will communicate effectively with colleagues, professionals, and clients to ensure coordinated support. You should have strong communication skills and a good understanding of immigration issues. Experience in delivering housing advice and support to vulnerable people is essential.

Preferred experience includes supporting and assessing vulnerable individuals and working with asylum seekers and refugees.

Essential requirements:

• Experience working with vulnerable people, assessing needs, and documenting support.
• Experience with the Homes for Ukraine scheme.
• Experience in community partnership working.
• Experience within a multi-agency framework.
• Excellent communication and time management skills.
• Understanding of immigration and refugee resettlement programmes.
• Proficiency in Microsoft Office packages.
• Experience using the Foundry system.
• Knowledge of Data Protection, Confidentiality, safeguarding policies, and procedures.
• Flexibility to work across the borough of Cheshire West and Chester.