Resettlement Support Officer

Cheshire West and Chester Council; Northwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Cheshire West and Chester Council seeks a Resettlement Support Officer to support refugees and asylum seekers through tailored individual plans. The role involves promoting integration and effective communication within a multi-agency framework, requiring experience with vulnerable populations and knowledge of immigration issues.

Qualifications

• Experience supporting and assessing vulnerable people.
• Experience with the Homes for Ukraine scheme.
• Knowledge of Data Protection and safeguarding policies.

Responsibilities

• Develop individual support plans for households or families.
• Promote community links and integration.
• Provide advice, support, and signposting to refugees and asylum seekers.

Skills

Effective communication

Time management

Understanding of immigration issues

Community partnership working

Experience working with vulnerable people

Tools

Microsoft Office

Foundry system

Job description

An exciting opportunity has arisen in the Refugee & Asylum Seeker team for the role of Resettlement Support Officer. Providing support to those within refugee resettlement schemes operational in the borough.

Cheshire West and Chester Council is a Borough of sanctuary and an accredited Council of Sanctuary. We are committed to welcoming refugees from conflict zones around the world.

Cheshire West & Chester Council’s Refugee & Asylum Seeker (RAS) team oversees refugee resettlement schemes in the borough, including the Homes for Ukraine Scheme, Afghan Resettlement Schemes, and Asylum Seeker Dispersal. The team supports refugee and asylum seeker integration, aligning with the Council of Sanctuary accreditation, and aims to assist households and individuals in achieving positive outcomes and preventing homelessness.

The Resettlement Support Officer will develop individual support plans for households or families, providing advice, support, and signposting to help resettled refugees and asylum seekers with complex needs adjust to life in the UK. The role involves promoting community links and integration, working within a multi-agency framework, and ensuring effective communication with colleagues, professionals, and clients. A good understanding of immigration issues and experience in delivering housing advice and support to vulnerable people are essential.

Preferred candidates will have experience supporting and assessing vulnerable people, and working with asylum seekers and refugees.

Essential requirements include:

• Experience working with vulnerable people, assessing needs, and documenting support
• Experience with the Homes for Ukraine scheme
• Experience in community partnership working
• Experience working within a multi-agency framework
• Effective communication and excellent time management skills
• Understanding of immigration and refugee resettlement programmes
• Proficiency in Microsoft Office packages
• Experience using the Foundry system
• Knowledge of Data Protection, Confidentiality, safeguarding policies and procedures
• Flexibility to work across the borough of Cheshire West and Chester