Autism Support Delivery Officer (Online Support)

The National Autistic Society; United Kingdom; Remote; GBP 23,000 - 29,000; Part time

Job summary

The National Autistic Society seeks a fully remote, part-time Autism Support Delivery Officer to manage their Online Community. This role is pivotal in providing a safe space for autistic individuals and their families to connect. Responsibilities include moderating community discussions and training volunteer moderators. The position comes with a competitive salary, excellent benefits like an auto-enrolled pension scheme, and opportunities for professional development.

Benefits

Auto-enrolled Pension Scheme

25 days annual leave plus bank holidays

Healthcare Cash Plan

Employee Assistance Programme

Access to Headspace App

Qualifications

• Experience with supporting autistic individuals desirable.
• Strong understanding of online community management.

Responsibilities

• Moderate online forum and respond to user queries.
• Lead volunteer recruitment and training.
• Ensure compliance with safety regulations.

Skills

Community Management

Safeguarding

Moderation

Job description

The advert is for one fully remote, part timeAutism Support Delivery Officer (Online Support)

The salary for this role is£23,363 - £28,232 per annum pro rata

A written test is compulsory for candidacy for this role. Applications without a written test submitted will not be considered. For more information on this test, see 'About our Application Process' below.

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Who are we:

Since 1962 the National Autistic Society has been campaigning to transform lives, change attitudes and create a society that works for autistic people.

In National Programmes we champion the rights and interests of autistic people and their families, making sure national policy and legislation to reflect their needs. We provide autism training and best practice services and want all autistic people to have access to services and support that fully meet their needs.

We provide diagnostic services, training, accreditation, consultancy and conferences, designed to support all professionals and organisations.

Visit our website to find out more about who we are and what we do:https://www.autism.org.uk/

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Who we are looking for:

We are looking for an Autism Support Delivery Officer (Online Support) to join our Autism Help and Support team.

You’ll report to the Specialist Lead (Autism Support) and take the lead in managing our vibrantOnline Community, a safe, welcoming, and inclusive space where autistic people and their families can connect and support each other.

You’ll be responsible for the day-to-day operations of the community, including:

• Moderating the forumand responding to user queries.
• Recruiting, training, and supportingour team of volunteer moderators.
• Leading on safeguarding processes and maintaining high standards of support.
• Monitoring service impact, contributing to funding and promotional activities.
• Supporting compliance with theOnline Safety Actand other relevant legislation.

This is a part-time maternity cover role until 10 July 2026.

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Location: Home-based

Travel: Up to 20%

Hours: 30 hours per week, Monday to Friday (between 8am–6pm), with occasional evening and weekend work as required.

To view the job description please click here

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What we can offer you:

• Auto-enrolled Pension Scheme
• 25 days annual leave plus bank holidays
• Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
• Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
• Healthcare Cash Plan
• Life Assurance at 2 x base salary
• A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
• Access to a 24-hour Employee Assistance Programme & counselling programme
• Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family for free!
• Eligibility for a Blue Light Card

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About our application process:

All applicants are asked to complete a short written test to demonstrate their understanding of the role,your approach and suitability.

Please access the written test document here

Download a copy and once you have completed the test, use the file upload function within the application process to upload this completed document.

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When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.

For more information about this job please contact: Sharon McDaid, Specialist Lead (Autism Support), [e-mail]

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

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For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.

We are an equal opportunities employer. INDNPCS