Digital Learning Support Officer

universityoflondon; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

The University of London is seeking a Digital Learning Support Officer for its CoSector team. The role involves providing technical support for digital learning platforms and helping educational institutions optimize their use. Candidates should have experience with Moodle and possess strong communication and organizational skills, along with a proactive approach to problem-solving. This fully remote role offers opportunities for training and professional development.

Qualifications

• Experience in administering and using Moodle and Mahara (essential).
• Excellent organizational and communication skills.
• Helpdesk support experience and good customer service.

Responsibilities

• Provide first-line technical support for applications such as Moodle, Mahara, and Canvas.
• Guide users in effectively leveraging application features.
• Maintain and upgrade customer sites, ensuring platforms are secure and functional.

Skills

Organizational skills

Problem Solving

Customer Service

SQL/database knowledge

Tools

Moodle

Mahara

Canvas

PHP

Job description

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The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world.

Collectively the federation represents a cohort of some 250,000 learners and 50,000 academic and professional services staff. Within this cohort are around 40,000 University of London students who study programmes which are developed and delivered in partnership with our 17 federation members.

The University of London is also home to the School of Advanced Study, the national centre for the humanities and a champion for the arts and humanities.

Although proudly rooted in London, our community and impact are global.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future

CoSector

CoSector University of London is a digital services provider that operates as part of the University of London. It evolved from the University of London Computer Centre (ULCC), established in 1968 to offer computing services to the University’s colleges. In 2015, ULCC transitioned into CoSector, continuing its mission to support the education sector through digital solutions.

As a department within the University of London, CoSector leverages its deep roots in academia to deliver services tailored to the needs of educational institutions. It offers a range of digital services, including virtual learning environment (VLE) hosting, digital learning tools, data integration, and research repository solutions.

This relationship allows CoSector to combine the University of London's academic heritage with practical digital expertise, providing institutions with reliable and innovative solutions to support teaching, learning, and research.

The Role

CoSector University of London is seeking a Digital Learning Support Officer to join our Application Support Team.

In this role, you'll support a diverse range of Higher and Further Education institutions, helping them make the most of the digital learning platforms we host and maintain. This is a dynamic and varied position where no two days are the same.

As a Digital Learning Support Officer, you'll provide first-line technical support for applications such as Moodle, Mahara, and Canvas. In addition to troubleshooting, you'll guide users in effectively leveraging application features to enhance the learning experience for both staff and students.

You will also play a key role in maintaining and upgrading customer sitesranging from routine updates to major version upgradesensuring platforms remain secure, functional, and equipped with the latest capabilities.

We’re looking for someone with experience in administering and using Moodle and Mahara (essential), and ideally Canvas (desirable).

The ideal candidate will possess:

• Excellent organisational and communication skills
• A proactive, problem-solving mindset
• Experience with helpdesk support and being able to provide excellent levels of customer service
• The ability to manage multiple priorities while maintaining a high standard of service.
• SQL/database knowledge
• Experience with Moodle platform administration, including both frontend user management and backend configuration
• Experience in debugging PHP code to identify and resolve application issues

You’ll be supported by our Senior Digital Learning Support Officers and provided with ongoing training and professional development opportunities.

For a full role profile, please refer to the job description below.

Further information

To be considered for this opportunity, please submit your application and CV (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on 27th June 2025.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to prove their right to work in the UK for the duration of their employment.

This is a fully remote role. However, you will need to attend the office on specific days for all staff meetings which take place approximately every quarter. You may also be required to occasionally attend training or attend meetings at customer institutions.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria named in the job description.

Pursuing excellence in education and equal opportunities.