Systems Support Officer

Wirral Council; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wirral Council is seeking two Systems Support Officers to enhance system support and information management within its directorate. Ideal candidates will possess advanced IT and analytical skills, aimed at improving user engagement and providing tailored training. This fixed-term role offers a chance to make a tangible impact in supporting community services.

Benefits

Comprehensive pension scheme

Health protection

Flexible and hybrid working

Staff discounts

28 days annual leave plus public holidays

Qualifications

• Demonstrable experience in system support and user training.
• Capability of fault finding and diagnosing system issues.
• High IT skills applicable to case management systems.

Responsibilities

• Support the implementation of system configuration and development.
• Deliver tailored training courses for staff on case management systems.
• Evaluate and report on system usage and user feedback.

Skills

Analytical skills

Problem-solving

Presentation skills

IT skills

Configuration skills

Job description

There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet, and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.

We’re looking to appoint 2 Systems Support Officers on a fixed-term basis until 31st March 2026.

About The Role

The role of Systems Support Officer will be to support the implementation of high-quality system configuration and development to deliver effective information/case management systems. You will provide support, training, and advice to all authorized users of Directorate systems, identifying gaps in user knowledge, system usage, and functionality. Supporting product development and user best practices, which will feed into training, product development, and reporting work streams. You will deliver and evaluate departmental information/case management system training courses tailored to staff needs.

About The Candidate

We are looking for candidates with high IT skills such as configuration, development, fault finding, and diagnosis, with the ability to present clearly and persuasively. You must demonstrate high-level presentation skills suitable for all audiences. You should have strong analytical and problem-solving capabilities and an excellent understanding of case management systems. Above all, you will aim to improve engagement with our customers, ensuring they are at the heart of everything we do.

If you want to learn more about the role, please contact [e-mail].

If you are a Wirral resident, unemployed, or out of work and need help with your application, contact Involve Northwest’s employment and skills team at [e-mail] or call 0151 644 4500 or 0151 652 4349.

Existing Wirral Council employees are encouraged to apply for internal opportunities. For support, email [e-mail].

Working at Wirral

Our values reflect our pride and approach to work. We prioritize staff wellbeing, recognition, and development. Benefits include staff discounts, a comprehensive pension scheme, life cover, health protection, flexible and hybrid working, family-friendly policies, and a starting annual leave of 28 days plus public holidays.

We foster an inclusive culture where everyone’s voice is valued, and diversity is embraced. We support an accessible recruitment process—please contact [e-mail] for accommodations.

Note: Employees in redeployment or who have left under EVR or VS schemes are considered per policy. Applications close at midnight on the deadline, and we may close early if sufficient applications are received. Apply via the online Jobs page after registration. CVs from agencies are not accepted. Evidence of right to work in the UK is required at interview.

How To Apply

Please apply online by clicking the link below.