Reservations & Guest Services Agent Reservations & Guest Services Agent

LGH Hotel Management; Whitehall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel management company is seeking a Reservations & Guest Services Agent to join their team at a 5-star lifestyle hotel in Whitehall, England. The ideal candidate will excel in providing exceptional service, managing guest reservations, and collaborating with multiple departments. Strong communication skills and attention to detail are essential. The role offers generous employee benefits including discounts, legal advice, and wellbeing support.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care

Free meals on duty

Qualifications

• Previous experience in a reservations or guest services role, ideally in a luxury or lifestyle hotel.
• Strong attention to detail and a proactive, solution-focused attitude.
• A passion for hospitality and a commitment to delivering 5-star service.

Responsibilities

• Handle guest reservations with accuracy, warmth, and efficiency.
• Provide personalised recommendations and pre-arrival assistance.
• Collaborate with multiple departments to ensure smooth operations.
• Manage booking systems and guest profiles meticulously.
• Resolve queries and concerns with professionalism.

Skills

Excellent communication skills

Attention to detail

Engaging manner

Proactive attitude

Tools

Microsoft Office

Hotel booking systems (PMS/CRM)

Job description

Overview

We are seeking a Reservations & Guest Services Agent to join our front-of-house team at a 5-star lifestyle hotel where every interaction is personal, polished, and full of personality. If you thrive on delivering exceptional service and have a flair for detail, this is your moment. LGH Hotels Management operates a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western.

Responsibilities

• Handle guest reservations with accuracy, warmth, and efficiency by phone, email, and online.
• Provide personalised recommendations and pre-arrival assistance to enhance the guest experience.
• Collaborate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures.
• Manage booking systems, guest profiles, and special requests with precision.
• Resolve queries and concerns with professionalism and a guest-first mindset.

Qualifications

• Previous experience in a reservations or guest services role, ideally in a luxury or lifestyle hotel.
• Excellent communication skills and a naturally warm, engaging manner.
• Strong attention to detail and a proactive, solution-focused attitude.
• Familiarity with hotel booking systems (PMS/CRM) and Microsoft Office.
• A passion for hospitality and a commitment to delivering 5-star service.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty