Reservations & Guest Experience Specialist

The Commercial Hotel; Johnstone; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Perks & benefits

Profit sharing after 1 year

Free meals on shift

Wellbeing resources

Learning & development

Employee surveys

Job summary

The Commercial Hotel is seeking a proactive Sales Support Associate to help our Central Sales Team respond to enquiries by phone, email or website. Based at our Support Office in Howwood, you will assist in securing appointments and managing room sales, restaurant bookings, spa sales and Gift/e-Voucher administration across venues.

You will work closely with a team, using MS Office and delivering excellent communication to build relationships and accuracy in every task.

Qualifications

• Ability to use own initiative and work independently as well as part of a wider team.
• Excellent communication skills (essential).
• Ability to build strong relationships with guests, colleagues and partners.
• Attention to detail and high level of accuracy.
• Proficient in MS Office applications.
• Ability to prioritise workload and manage multiple tasks effectively.

Responsibilities

• Handle all online enquiries at venue level to secure a sales appointment for the venue sales team.
• Manage incoming room sales enquiries for all venues.
• Manage restaurant bookings for all venues.
• Handle all Spa sales calls.
• Assist with spa diary management.
• Manage online chat for all venues.
• Handle enquiries sent to Central inbox.
• Gift card management for comp vouchers and e-Vouchers.
• Overspill venue calls managed centrally.

Skills

Initiative

Communication skills

Relationship building

Attention to detail

MS Office proficiency

multitasking

Tools

MS Office

Job description

The Commercial Hotel is seeking a proactive Sales Support Associate to help our Central Sales Team respond to enquiries by phone, email or website. Based at our Support Office in Howwood, you will assist in securing appointments and managing room sales, restaurant bookings, spa sales and Gift/e-Voucher administration across venues.

You will work closely with a team, using MS Office and delivering excellent communication to build relationships and accuracy in every task.