Central Reservationist

The Commercial Hotel; Johnstone; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Perks & benefits

Profit sharing after 1 year

Free meals on shift

Wellbeing resources

Learning & development

Employee surveys

Job summary

The Commercial Hotel is seeking a proactive Sales Support Associate to help our Central Sales Team respond to enquiries by phone, email or website. Based at our Support Office in Howwood, you will assist in securing appointments and managing room sales, restaurant bookings, spa sales and Gift/e-Voucher administration across venues.

You will work closely with a team, using MS Office and delivering excellent communication to build relationships and accuracy in every task.

Qualifications

• Ability to use own initiative and work independently as well as part of a wider team.
• Excellent communication skills (essential).
• Ability to build strong relationships with guests, colleagues and partners.
• Attention to detail and high level of accuracy.
• Proficient in MS Office applications.
• Ability to prioritise workload and manage multiple tasks effectively.

Responsibilities

• Handle all online enquiries at venue level to secure a sales appointment for the venue sales team.
• Manage incoming room sales enquiries for all venues.
• Manage restaurant bookings for all venues.
• Handle all Spa sales calls.
• Assist with spa diary management.
• Manage online chat for all venues.
• Handle enquiries sent to Central inbox.
• Gift card management for comp vouchers and e-Vouchers.
• Overspill venue calls managed centrally.

Skills

Initiative

Communication skills

Relationship building

Attention to detail

MS Office proficiency

multitasking

Tools

MS Office

Job description

ABOUT US…

Creating amazing guest experiences is what we love to do, but our real passion is having a positive impact on people! Whether they are Team, Guests, Partners, or Local Communities.

We do this through operating our collection of Hotels, Wedding Venues, Restaurants, Bars, Nightclubs, Spa and Health Club. Whether we are hosting someone’s special day, or training our team, our focus is always on how we can continuously making life better through hospitality.

ABOUT THE ROLE…

We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our guests to have an experience they will never forget. This role is key to ensure we can deliver this!

You will support the Central Sales Team by efficiently responding to incoming sales leads that you would recieve by telephone, email or wesbite enquiries.

This role will be based at our Support Office in Howwood.

WHAT WILL YOU BE RESPONSIBLE FOR…

• Handling all online enquiries made at venue level with a view to securing a sales appointment for venue sales team
• Managing incoming room sales enquires for all venues
• Managing restaurant bookings for all venues
• Handling all Spa sales calls
• Assisting with spa diary management
• Manage online chat for all the venues
• Handling all enquiries sent to Central inbox
• Gift card management for comp vouchers
• E Voucher Management
• Handling overspill of venue calls centrally

EXPERIENCE AND SKILLS REQUIRED…

• Ability to use own initiative and work independently as well as part of a wider team
• Excellent Communication Skills (Essential)
• Ability to build strong relationships
• Attention to detail and high level of accuracy
• Proficient in MS Office Applications
• Ability to prioritise workload and manage multiple tasks effectively

We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum.

We make life better for our team by:

• Offering great perks and benefits to be enjoyed by you and your family!
• Sharing our profits with you after 1 year of service
• Giving you free meals, soft drinks and hot drinks on shift
• Listening to our team via surveys and feedback sessions
• Offering free wellbeing services and resources, for help whenever you need it
• Creating great learning and development opportunities to support your career