Front Desk & Guest Experience Host

The Commercial Hotel; Biggar; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

10% service charges

Free meals on shift

Wellbeing services and resources

Staff development opportunities

Tips retained by team

Annual staff surveys

Job summary

The Commercial Hotel in Biggar is seeking an friendly and organized front-of-house administrator to join our team. You will be the first point of contact for guests, team members, and suppliers, ensuring a warm welcome and efficient service at check-in and throughout their stay.

You will support the Head Receptionist, coordinate guest checks-ins, manage incoming calls and enquiries, and handle deposits and payments.

Qualifications

• Exceptional attention to detail and ability to manage workload (Essential)
• Excellent communication skills (Essential)
• Ability to work under your own initiative (Essential) Previous Administrative Experience (Desirable)
• Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)

Responsibilities

• Meet and Greet our guests on arrival
• Managing internal and external communication from guests regularly through different communication channels
• Ensuring that all external contractors are signed in and aware of our Fire Safety procedures
• Take payments for bookings, managing deposits and banking during your shift
• Update guest information into our system as and when required
• This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance

Skills

Exceptional attention to detail

Excellent communication skills

Ability to work under your own initia​

Previous administrative experience

Experience with ResDiary

Tools

ResDiary

Procure Wizard

Hotel Executive

Job description

The Commercial Hotel in Biggar is seeking an friendly and organized front-of-house administrator to join our team. You will be the first point of contact for guests, team members, and suppliers, ensuring a warm welcome and efficient service at check-in and throughout their stay.

You will support the Head Receptionist, coordinate guest checks-ins, manage incoming calls and enquiries, and handle deposits and payments.