Hotel Sales & Reservations Executive

Aimbridge Hospitality, LLC; East Ham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Industry-leading training

Staff hotel discounts

Wagestream—access to earned pay

Flexible working opportunities

28 days holiday including bank hols

Paid breaks

Above minimum wage starting salary

Career and lifestyle breaks

Free staff parking

Job summary

Aimbridge Hospitality seeks a proactive Sales & Reservations Executive to drive revenue and support the delivery of the hotel’s commercial strategy. You will handle reservations, group bookings, and cultivate relationships with corporate clients and guests, collaborating with Sales, Reservations, and Front Office teams to maximise occupancy.

You will spot commercial opportunities, attend events, and support marketing initiatives while maintaining accurate records and ensuring a seamless booking

Qualifications

• Sales and reservations experience in hospitality or a related role.
• Strong communication with guests, clients and colleagues.
• Highly organised with attention to detail and accuracy.

Responsibilities

• Handle reservations and group bookings, driving revenue and occupancy.
• Identify new business opportunities and follow up leads to convert enquiries into bookings.
• Collaborate with Sales, Reservations, and Front Office teams to maximise occupancy and revenue.
• Prepare proposals, attend networking events, and assist with marketing campaigns.
• Manage guest enquiries, keep reservation records accurate, monitor room availability, and ensure smooth arrival processes.

Skills

Sales experience

Customer service

Communication

Organisation

Commercial awareness

Team player

Job description

This is a role for someone who enjoys being proactive, building connections, and playing a visible part in the commercial success of a hotel. As Hotel Sales & Reservations Executive, you'll contribute directly to driving revenue, supporting the delivery of the hotel's commercial strategy and strengthening the pipeline of new and existing business. You'll have clear visibility of how your work impacts performance - from generating leads through to conversion and long-term relationship building. Working closely with operational teams, you'll help ensure every opportunity is maximised and every client experience reflects the standards of the brand. What You'll Be Doing As our Sales & Reservations Executive, you'll play a key role in driving revenue and delivering exceptional guest experiences. From handling reservations and group bookings to generating new business opportunities, no two days are the same. You'll work closely with the Sales, Reservations and Front Office teams to maximise occupancy, convert enquiries into bookings, and build lasting relationships with corporate clients and guests. You'll support sales activity by identifying new business opportunities, preparing proposals, attending networking events, and assisting with marketing initiatives, including social media and promotional campaigns. You'll also manage guest enquiries, maintain accurate reservation records, monitor room availability, and ensure every booking is handled efficiently from enquiry through to arrival.

If you're someone who enjoys building relationships, spotting commercial opportunities, and turning conversations into tangible results, this is your opportunity to step into a visible, fast-paced sales role within a global hospitality business.

• Sales and customer service experience: You'll have previous experience in a sales, reservations or hospitality role, with the confidence to build relationships, convert enquiries into bookings, and deliver excellent customer service.
• Excellent communication skills: You'll be comfortable communicating with guests, clients and colleagues, both in person and over the phone, providing a professional and friendly experience at every touchpoint.
• Organisation and attention to detail: You'll be highly organised, able to manage multiple priorities, maintain accurate reservation records, and ensure every booking is handled with precision.
• Commercial awareness: You'll understand how to identify sales opportunities, maximise revenue, and support the hotel's commercial objectives through proactive sales activity and effective booking management.
• A proactive team player: You'll enjoy working collaboratively across departments, be eager to contribute new ideas, and thrive in a fast-paced hospitality environment.

Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality family - but our story is grounded in people.

We partner with some of the world's leading hotel brands, including Hilton, IHG, Accor and Marriott, operating across a diverse portfolio of destinations and properties. What sets us apart is how we bring those brands to life - through our people, our culture, and our commitment to delivering exceptional guest experiences. At the heart of everything we do is a "people first" approach. We believe in creating an environment where individuals are supported, developed, and given the opportunity to grow.

We know that great performance comes from feeling supported, recognised, and valued - and that's exactly what we aim to create at Aimbridge.

As part of the team, you'll have access to a range of benefits, including:

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programmeli>Flexible working opportunities
• Minimum of 28 days holiday including bank Holidays on Pro rata basis
• Paid breaks
• Starting salary above national minimum wages
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Free staff parking

Why Join Aimbridge? At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to creating an environment where everyone feels they belong - a place where you can grow, develop, and build a meaningful career. If you're ready to build your career within a business that invests in people, values individuality, and champions growth, we'd love to hear from you.