Guest Reservations & Revenue Growth Specialist

Focus Hotels Management Limited; West of England; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Training & development

28 days holiday

Pension entitlement

Staff room discounts

Competitive salary

Job summary

Mercure Holland House Hotel Bristol is seeking an enthusiastic Reservations Assistant to join our team. The role involves handling telephone and email enquiries, booking guest reservations and upselling, while maintaining a high standard of service with attention to detail.

You will record guest requirements, communicate booking terms, and work closely with the Reception Team to ensure guest satisfaction. A proactive, flexible approach and strong computer skills are essential for success.

Qualifications

• Experience in hotel reservations.
• Excellent customer service and communication skills.
• Proactive in selling and upselling to maximise revenue.
• Flexible to hours and able to work weekends/peak periods.

Responsibilities

• Handle telephone and email enquiries promptly and professionally, upsell where appropriate.
• Record guest requirements and bookings accurately.
• Explain booking terms, cancellations, and pre-payment policies.
• Maximise revenue through upselling and referring business.
• Process bookings in accordance with company procedures and cash handling rules.
• Maintain high service and safety standards and prepare promotional offers as required.
• Coordinate with reception and other departments to ensure guest needs are met.

Skills

Sales

Customer service

Upselling

Negotiation

Organisation

Flexibility

Proactive attitude

Booking system

Tools

Booking system

Job description

Mercure Holland House Hotel Bristol is seeking an enthusiastic Reservations Assistant to join our team. The role involves handling telephone and email enquiries, booking guest reservations and upselling, while maintaining a high standard of service with attention to detail.

You will record guest requirements, communicate booking terms, and work closely with the Reception Team to ensure guest satisfaction. A proactive, flexible approach and strong computer skills are essential for success.