Reservations Assistant

Future-Inn-Cardiff; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel stays

Comprehensive training program

Food on shift

50% discount on food for you and up to

Staff of the month award

Long service bonus

Refer a friend bonus £150

Job summary

Future-Inn-Cardiff is seeking a Reservations Assistant to support the Sales Manager in running the reservations department, handling group bookings, conferences and events, and managing restaurant bookings including afternoon tea and dinner.

Experience in reservations and knowledge of Opera is desirable; full training will be provided. The role is hands-on, processing reservations and enquiries daily, with a focus on delivering excellent customer service and meeting targets.

Qualifications

• Experience in reservations and handling group bookings.
• Knowledge of Opera is desirable, but full training will be provided.
• Strong customer service and problem solving skills.

Responsibilities

• Handle daily reservations and group bookings.
• Input and amend bookings, including faxes, mail and email.
• Upsell accommodation, dining and afternoon tea to meet KPI targets.
• Maintain accurate rooming lists and confirm bookings promptly.
• Develop good relationships with guests and internal teams.

Skills

Reservations experience

Customer service

Opera knowledge

Team player

Organisational skills

Tools

Opera

Job description

All staff within our company are offered the followingbenefits:

• Generously discounted stays in any of our hotels
• Comprehensive training programme designed to unlock your potential
• Food on shift
• 50% discount on food for you and up to 3 guests in any of our restaurants
• Opportunity to win staff of the month
• Pay bonus for long service
• £150 for referring a friend to work with us

The Role

We are currently looking for a Reservations Assistant.You will be reporting directly to the Sales Manager . This dual role willinvolve the day to day running of reservations department. The role will also involve group bookings andsome conference and events. You will also be responsible for Restaurant bookingsincluding afternoon tea and dinner bookings.

Previous experience of working in reservations and knowledgeof Opera is desirable however full training will be given. This position is avery hands‑on position and you will be processing reservations/ groups andother enquires on daily basis

Responsibilities & Skills

• Responsiblefor delivering excellent customer service with the standards expected andtrained by the department.
• Todeal promptly and efficiently and pleasantly with incoming calls, sellingaccommodation, dinner, afternoon tea to ensure we meet KPI’s and overallbudget.
• Toinput and amend bookings and process all forms of reservations faxes,mail, email, GDS and by any other method.
• Toensure rate strategy followed at all times and up sell at everyopportunity.
• Torespond to all enquires and send out necessary confirmations with in24hrs.
• Tocancel bedrooms as requested following correct procedure.
• Tocreate block and group reservations and be responsible for chasingconfirmations and rooming lists as per company procedure.
• Toinput rooming lists to the correct standard ensuring correct rates androuting is set as per company procedure.
• Toensure all VIP’s are known and marked.
• Toensure all duties on check list are completed daily and signed off.
• Toensure all paperwork is filed daily in the correct places.
• Tounderstand and comply with company promotions and programmes.
• Toestablish promote and maintain good public relations and enhance sales forthe hotel at every opportunity.
• Toparticipate and give constructive input during departmental meetings.
• Toactively work towards achieving all budgeted and individual targets as setby the hotel management.
• Toadhere to company credit policy.
• To useeffective sales techniques to convert enquires into confirmed bookings.
• Toprovide accurate information on daily arrivals and chase unconfirmedbookings for bedrooms and afternoon tea bookings and large group dinnerbookings.
• Toestablish and maintain effective and positive relationships with own teamas well as other departments.
• Excellentteam player that remains calm under pressure and meets customerexpectations consistently.
• Strongorganisational skills and great attention to detail.
• Demonstratesat all times a high standard of personal presentation.

You will be flexible, reliable, enthusiastic with a passionfor hospitality and be able to work in a team and also independently.

A copy of our privacy notice can be found on ourwebsite

Compensation: To be discussed