Guest Experience Reservations Specialist (Remote/Hybrid)

Schulte European Group; Troon; Híbrido; GBP 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension enrolment from Day 1

Exclusive retain discounts via our ben

Discounted hotel stays for you and ваш

Refer-a-Friend scheme

Medicash healthcare cash plans (From  

Company life assurance plan

Virtual GP on demand (From November)

Salary sacrifice schemes including cyc

Resumo da oferta

Marine & Lawn Hotels & Resorts is seeking a guest experience strategist (Reservations Specialist) to craft exceptional stays at iconic golf hotels in the UK. The role supports high-value guests and regional properties, with remote or hybrid working options for those near our hotel portfolio.

You’ll manage enquiries, coordinate reservations across properties, and contribute to personalised guest journeys while driving revenue through upselling and seamless coordination with hotel teams.

Qualificações

• Positive, approachable and guest-focused.
• Team player who enjoys collaborative work.
• Detail-oriented with strong IT skills and resilience.
• Clear in communication and immaculately presented.
• Experience in customer-facing or hotel roles; Opera/HMS knowledge is an advantage.

Responsabilidades

• Represent Marine & Lawn Hotels & Resorts by managing enquiries with professionalism and warmth across the portfolio.
• Provide high-touch service beyond bookings.
• Handle reservations with meticulous attention to detail for seamless guest journeys.
• Oversee OTA arrivals, follow up reservation traces, and coordinate group rooming lists.
• Maintain accurate records and systems to support efficiency.
• Proactively reach out to upcoming guests to personalise their stay.
• Upsell rooms, services, and bespoke guest experiences to maximise revenue.
• Prepare and distribute reports to stakeholders.

Conhecimentos

Guest focus

Team player

Detail oriented

IT skills

Communication skills

Ferramentas

Opera/HMS knowledge

Descrição da oferta de emprego

Marine & Lawn Hotels & Resorts is seeking a guest experience strategist (Reservations Specialist) to craft exceptional stays at iconic golf hotels in the UK. The role supports high-value guests and regional properties, with remote or hybrid working options for those near our hotel portfolio.

You’ll manage enquiries, coordinate reservations across properties, and contribute to personalised guest journeys while driving revenue through upselling and seamless coordination with hotel teams.