Reservations Administration Manager – Lead Guest Booking

Torquay Leisure Hotels Ltd.; Torquay; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free use of the leisure facilities

Discounts on Aztec Spa treatments and 

Discounts on accommodation and AztecLe

Full induction

Free staff meals whilst on duty

Up to 28 days annual leave

Workplace pension scheme

Job summary

TLH Leisure Resort in Torquay is seeking an experienced Reservations Administration Manager to lead the day-to-day operations of the Reservations Department. You will manage both Group and Private bookings, ensure system accuracy, support team development, and uphold TLH's high service standards.

Reporting to the Sales & Marketing Director and Private Sales & Revenue Manager, you will deliver a smooth, guest-focused reservations experience, prioritise tasks in a fast-paced environment,

Qualifications

• Experience leading reservations or administrative teams in hospitality.
• Proven ability to manage Group and Private bookings and maintain system accuracy.
• Strong communication, people management, and attention to detail in a fast-paced environment.

Responsibilities

• Oversee the Operations of the Reservations Team, ensuring Group and Private bookings meet TLH policies.
• Ensure all reservations tasks are completed within deadlines, including allocation of Group Reservation tasks.
• Operate balance payment procedures to ensure bookings are paid in line with Terms & Conditions.
• Build and maintain packages to ensure the reservation system remains accurate.
• Share responsibility for third‑party web allocations and invoices.
• Lead HR processes including interviews, induction, appraisals, and training within the department.

Skills

Leadership experience

Hospitality reservations

Communication skills

MS Office

People management

Attention to detail

Prioritisation

Team coaching

Positive attitude

Knowledge of TLH Hotels

Tools

Bespoke reservation system

Job description

TLH Leisure Resort in Torquay is seeking an experienced Reservations Administration Manager to lead the day-to-day operations of the Reservations Department. You will manage both Group and Private bookings, ensure system accuracy, support team development, and uphold TLH's high service standards.

Reporting to the Sales & Marketing Director and Private Sales & Revenue Manager, you will deliver a smooth, guest-focused reservations experience, prioritise tasks in a fast-paced environment,