Events & Reservations Lead - Drive Revenue & Guest Experience

Accorhotel; Cambridge; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive hourly rate

Free Gym

Free night stays in UK hotels

Discounted rates worldwide

Pension scheme

28 days holidays

Job summary

Accor UK is seeking an energetic Reservations and Events professional in Cambridge to manage all reservations and events enquiries, driving revenue through effective conversion and upselling. You will coordinate group bookings, build relationships with corporate clients and agencies, and work closely with Revenue, Sales, Front Office, F&B and Operations teams to deliver outstanding events.

Key requirements include prior experience in Reservations, Meetings & Events or Hotel Sales, strong

Qualifications

• Experience in Reservations, Meetings & Events or Hotel Sales.
• Strong commercial awareness and revenue focus.
• Excellent communication and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for hospitality and delivering exceptional guest experiences.
• Previous supervisory or management experience preferred.

Responsibilities

• Manage all reservations and events enquiries, ensuring prompt and professional responses.
• Drive bedroom, meetings and events revenue through effective conversion and upselling.
• Coordinate group accommodation bookings and event requirements.
• Build strong relationships with corporate clients, agencies and local businesses.
• Work closely with Revenue, Sales, Front Office, F&B and Operations teams.
• Manage function sheets and communicate event details to operational departments.
• Monitor booking trends, forecasts and business levels.
• Ensure all reservations are accurately maintained within Opera PMS.
• Handle guest and client feedback professionally and efficiently.
• Lead, coach and develop the team
• Drive Loyalty program with clients

Skills

Reservations experience

Corporate client relations

Revenue focus

Excellent communication

Organisational skills

Supervisory experience

Tools

Opera PMS

Job description

Accor UK is seeking an energetic Reservations and Events professional in Cambridge to manage all reservations and events enquiries, driving revenue through effective conversion and upselling. You will coordinate group bookings, build relationships with corporate clients and agencies, and work closely with Revenue, Sales, Front Office, F&B and Operations teams to deliver outstanding events.

Key requirements include prior experience in Reservations, Meetings & Events or Hotel Sales, strong