Reservations & Guest Services Coordinator

Emirates Old Trafford, Lancashire Cricket Club; Trafford; Vor Ort; GBP 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Enhanced pension scheme

Life assurance scheme

Health Cash Plan

Confidential on-site counsellor

Hybrid working & TOIL

Enhanced annual leave

Volunteer day

Zusammenfassung

Lancashire Cricket Club's Hilton Garden Inn Emirates Old Trafford in Manchester is seeking a Reservations Coordinator to ensure efficient, accurate management of guest bookings and maximise room revenue. You will handle group and FIT reservations, communicate with guests and colleagues, and support the smooth running of hotel operations.

The role requires strong organisational skills, knowledge of PMS, and a proactive, guest-focused approach.

Qualifikationen

• Reservations experience from a professional, customer service or hotel background.
• Knowledge of hotel property management systems.
• Good organization and administration skills with a high level of IT skill.
• Ability to work under pressure.
• Commitment to delivering a high level of customer service with a positive attitude and exceptional communication skills.
• Ability to work outside of office hours as required within the Events season.
• Display a commitment to undertake necessary training required for all reception positions across the Hotel.

Aufgaben

• Inventory Management for all group business, allocations, and transient bookings using OnQ Rate & Inventory.
• Manage FIT contracts and ensure their allocations are managed according to business demands.
• Manage the various travel agent extranets to ensure hotel information is up to date and verify reservation accuracy.
• Quality Control - Ensure reservations are booked correctly and that packages are attached accordingly.
• Confidently deal with general enquiries made by walk-ins and telephone enquiries, ensuring the enquiry is dealt with by the appropriate department/person.
• Answer all direct calls that come through the switchboard politely and in a professional manner.
• Be a Champion for upselling and lead Hilton Honors enrolments.

Kenntnisse

Reservations experience

PMS knowledge

Organisational skills

Ability to work under pressure

Customer service & communication

Events season availability

Training commitment

Tools

OnQ Rate & Inventory

Jobbeschreibung

Lancashire Cricket Club's Hilton Garden Inn Emirates Old Trafford in Manchester is seeking a Reservations Coordinator to ensure efficient, accurate management of guest bookings and maximise room revenue. You will handle group and FIT reservations, communicate with guests and colleagues, and support the smooth running of hotel operations.

The role requires strong organisational skills, knowledge of PMS, and a proactive, guest-focused approach.