Reservations & Guest Experience Facilitator

Accorhotel; Liverpool; Vor Ort; GBP 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Discounted rates

Free breaks voucher

Friends & family rates

28 days holidays

Eye care voucher

Academy learning programs

Cycle to work

Vivup program

Food discounts

Zusammenfassung

Novotel Liverpool City Centre in Liverpool is seeking a proactive Reservations and Front Desk professional to manage individual and group bookings received via phone, portals, extranet and email, ensuring a seamless process and warm guest welcome.

You will drive room sales in line with brand standards, support smooth check-in, and coordinate with other hotel departments to fulfil guest requests and deliver exceptional hospitality.

Qualifikationen

• Experience in reservations and front desk operations.
• Strong coordination across hotel departments.
• Customer-focused with leadership capabilities.

Aufgaben

• Lead and report on reservations for individuals and groups.
• Coordinate with hotel departments to fulfill guest requests.
• Ensure accurate check-in procedures and guest communications.
• Build and maintain guest loyalty through quality service.
• Support broader duties as assigned by the Reporting Manager.

Kenntnisse

Leadership

Quality Assurance

Coordination

Development

Talent Management

Duty Management

Profit Drive

Interdepartmental liaison

Jobbeschreibung

Novotel Liverpool City Centre in Liverpool is seeking a proactive Reservations and Front Desk professional to manage individual and group bookings received via phone, portals, extranet and email, ensuring a seamless process and warm guest welcome.

You will drive room sales in line with brand standards, support smooth check-in, and coordinate with other hotel departments to fulfil guest requests and deliver exceptional hospitality.