Guest Experience & Reservations Specialist

Novotel; England; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Training and development

Discount card for Accor hotels

Complimentary stays (Bonus Breaks)

Meals on duty

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Job summary

Novotel is seeking a Reservations Agent to welcome guests and reflect an exceptional arrival experience. You will manage reservations, respond to inquiries, and support front-desk operations to ensure seamless stays.

Key duties include maximising occupancy and rate, handling changes and cancellations, and maintaining accuracy in invoicing and guest communications. Training and staff benefits are provided.

Qualifications

• Guest-focused personality essential.
• Excellent verbal and written communication skills.
• Ability to manage multiple reservations and priorities.
• Attention to detail in bookings and billing.
• Handle changes, cancellations and tricky situations efficiently.
• Understand room rates, discounts, and basic calculations.
• Adapt to occupancy changes and business priorities.

Responsibilities

• Organise and optimise room sales to maximise occupancy and rate.
• Work with Reservation Supervisor to improve department profitability.
• Build excellent relations with customers to foster loyalty.
• Maximise department turnover based on occupancy and price.
• Check invoicing for no-shows and cancellations.
• Respond to guest reviews and extranet messages.
• Assist with spa r sparkle deliveries to rooms and cover reception.
• Perform back-office tasks as required.

Skills

Guest focused

Verbal communication

Written communication

Multi-reservation handling

Attention to detail

Manage cancellations

Rates & discounts

Adaptability

Job description

Novotel is seeking a Reservations Agent to welcome guests and reflect an exceptional arrival experience. You will manage reservations, respond to inquiries, and support front-desk operations to ensure seamless stays.

Key duties include maximising occupancy and rate, handling changes and cancellations, and maintaining accuracy in invoicing and guest communications. Training and staff benefits are provided.