Assistant Head Housekeeper — Lead Team & Guest Experience

WGC Limited; Liverpool; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Fixed hours

Career progression

Life Insurance

Doctor and legal helpline

Counselling/Wellbeing

Discounts at retailers

Training budget £10,000

Job summary

WGC Limited, in partnership with Novotel Liverpool, is seeking an Assistant Head Housekeeper to support daily housekeeping operations at 40 Hanover Street, Liverpool. You will lead a team, ensure room standards, and drive guest satisfaction in a fast-paced hotel environment.

We offer fixed hours, a structured progression path with extensive training, life insurance, health and wellbeing support, generous holiday entitlement, and a £10,000 training budget per year to develop your skills and

Qualifications

• Experience in housekeeping or hotel housekeeping preferred.
• Ability to train and oversee a team on a daily/weekly basis.
• Strong communication with hotel staff and suppliers.
• Commitment to safety and COSHH/Manual Handling policies.

Responsibilities

• Check rooms per company standard.
• Improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials.
• Maintain relationships with GM, hotel team, HSK team and suppliers.
• Identify ways to improve guest satisfaction.
• Manage expenditure and payroll to meet budgets.
• Recruit, train, and monitor team performance.

Skills

Team leadership

Operations management

Health & safety

Customer service

Job description

WGC Limited, in partnership with Novotel Liverpool, is seeking an Assistant Head Housekeeper to support daily housekeeping operations at 40 Hanover Street, Liverpool. You will lead a team, ensure room standards, and drive guest satisfaction in a fast-paced hotel environment.

We offer fixed hours, a structured progression path with extensive training, life insurance, health and wellbeing support, generous holiday entitlement, and a £10,000 training budget per year to develop your skills and