Reservations Team member

Accorhotel; Liverpool; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discounted rates

Free breaks voucher

Friends & family rates

28 days holidays

Eye care voucher

Academy learning programs

Cycle to work

Vivup program

Food discounts

Job summary

Novotel Liverpool City Centre in Liverpool is seeking a proactive Reservations and Front Desk professional to manage individual and group bookings received via phone, portals, extranet and email, ensuring a seamless process and warm guest welcome.

You will drive room sales in line with brand standards, support smooth check-in, and coordinate with other hotel departments to fulfil guest requests and deliver exceptional hospitality.

Qualifications

• Experience in reservations and front desk operations.
• Strong coordination across hotel departments.
• Customer-focused with leadership capabilities.

Responsibilities

• Lead and report on reservations for individuals and groups.
• Coordinate with hotel departments to fulfill guest requests.
• Ensure accurate check-in procedures and guest communications.
• Build and maintain guest loyalty through quality service.
• Support broader duties as assigned by the Reporting Manager.

Skills

Leadership

Quality Assurance

Coordination

Development

Talent Management

Duty Management

Profit Drive

Interdepartmental liaison

Job description

Situated in the historic city of Liverpool the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stones throw away you can experience art and history at the Albert Docks, or why not visit the cities' nightlife scene down at Cavern walks or why not try one of many award winning restaurants. Novotel is a great choice for both families and business workers looking to escape.

Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs, We also have a separate welcome area where you can gather before moving to your meeting room making this an ideal place for your business needs.

Job Description

In this dynamic role, you will manage individual/group reservations received via phone, portals, extranet and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies, all while providing guests with a warm welcome and exceptional assistance. You'll play a vital role in ensuring smooth check-in operations for the front desk by accurately entering reservation details and communicating crucial information to relevant staff members. Additionally, you'll confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments. If you're passionate about hospitality and looking to make a meaningful impact.

• Leadership & Reporting
• Quality Assurance
• Coordination & Optimization
• Culture & Development
• Talent Management:
• Duty Management
• DriveProfit
• You liaise with the hotel's various departments on customer requests, and are a recognized "facilitator" within the establishment.
• You're responsible for building customer loyalty, so they'll keep coming back for you.
• Additional tasks given by Reporting Manager

Additional Information

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Friends & Family Rates
• 28 days of paid holidays per year (pro rata)
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee Vivup program with direct access to GP, high street discounts and many more
• Discounted or free food

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