Reception & Guest Experience Specialist

SmartRecruiters, Inc.; Liverpool; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Discounted rates

Free breaks voucher

Friends & family rates

Paid holidays

Eye tests

Learning programs

Cycle to work

Vivup program

Food discounts

Job summary

Novotel Liverpool Centre is seeking a friendly front desk associate to greet guests, check them in and out, and manage payments. You will contribute to a positive guest experience by delivering personalized service and upholding Accor standards.

This casual/0-hours role requires a proactive communicator with a guest-first attitude and the ability to work mornings or afternoons as needed. Prior hospitality experience is advantageous.

Qualifications

• Guest-facing customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Fluency in English and professional presentation are essential.

Responsibilities

• Greet guests, check-in/out, and settle bills with accuracy and courtesy.
• Provide personalized service and anticipate guest needs.
• Handle payments and respond to inquiries promptly via phone or email.

Skills

Customer service

Communication

English fluency

Upselling

Tools

Opera PMS

Job description

Novotel Liverpool Centre is seeking a friendly front desk associate to greet guests, check them in and out, and manage payments. You will contribute to a positive guest experience by delivering personalized service and upholding Accor standards.

This casual/0-hours role requires a proactive communicator with a guest-first attitude and the ability to work mornings or afternoons as needed. Prior hospitality experience is advantageous.