Reservations Co-Ordinator

Corehr; Melton Mowbray; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Gratuities on top of base salary

Free meals during shifts

Staff accommodation may be available

Free on-site parking

Job summary

Ragdale Hall Spa is seeking a Reservations team member to manage bookings, liaise with agents and ensure guest details and payments are recorded accurately. The role emphasises selling through up-selling and excellent service to boost occupancy and guest satisfaction.

The position offers a fixed-term contract through April 2027 with shifts up to four per week, including weekends. Training and progression are highlighted alongside staff benefits and gratuities.

Qualifications

• Highly organised with excellent attention to detail.
• Excellent telephone manner and confident communication.
• Comfortable using computer systems and handling payments securely.
• Sales or customer service experience is desirable but not essential.

Responsibilities

• Manage reservations, enquiries and cancellations by phone, email and app.
• Accurately record guest details, confirmations and payments.
• Liaise with third‑party booking agents and manage invoices, refunds and vouchers.
• Allocate rooms in line with guest requirements.
• Maximise occupancy through up‑selling, waitlists and room moves.
• Prepare forecasts, reports and daily arrivals lists.
• Handle guest requests and complaints professionally.
• Maintain reservation systems, databases and office communications.
• Assist with voucher sales, particularly during peak periods.

Skills

Highly organised

Excellent telephone manner

Confident communicator

Computer systems & payments

Sales or customer service experience

Job description

Our guests luxurious experience at our award-winning hotel and spa begins with you. With your energetic personality, you will deliver the highest level of customer service, as well as liaise with all other departments here within the spa to ensure their stay is seamless.

From your very first telephone conversation with a guest, to securing their booking (And in turn, earn yourself some commission!) you are at the forefront of their fabulous experience. Our Reservations Team knows how to build a rapport with long standing Ragdale Hall Spa members, as well as take care of first-time visitors to the hall who are ready to be wowed with our 5* customer service. No two bookings are the same, and therefore your meticulous attention to detail, as well as your ability to multitask is vital. You will ensure all reservation enquiries, bookings and cancellations are up to date, whilst ensuring all admin is complete after carrying out the final checks before guests arrive.

If you have a confident personality that is perfectly suited to driving sales through excellent customer service, then our Reservations Team want to talk to you today. We offer great commission-based sales incentives, bonus schemes and social team events.

Key Responsibilities:

• -Manage reservations, enquiries and cancellations by phone, email and app
• -Accurately record guest details, confirmations and payments
• -Liaise with third‑party booking agents and manage invoices, refunds and vouchers
• -Allocate rooms in line with guest requirements
• -Maximise occupancy through up‑selling, waitlists and room moves
• -Prepare forecasts, reports and daily arrivals lists
• -Handle guest requests and complaints professionally
• -Maintain reservation systems, databases and office communications
• -Assist with voucher sales, particularly during peak periods

About You

• -Highly organised with excellent attention to detail
• -Excellent telephone manner
• -Confident communicator with a strong customer service focus
• -Comfortable using computer systems and handling payments securely
• -Experience in sales or customer service is desirable but not essential
• -Fixed term contract until April 2027
• -Up to 4 shifts a week, including weekends

Age 18-20: £10.85 per hour

Age 21+ : £12.75 per hour

Why work at Ragdale Hall?

Ragdale Hall Spa is a dedicated destination spa where guests come for overnight spa breaks, spa days, treatments, vouchers and carefully designed experiences. On top of that we also offer a variety of benefits:

• -Opportunities to earn gratuities on top of your basic salary.
• -Exciting career development opportunities – we're committed to helping you grow and progress within the company.
• -Complimentary meals – enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.
• -Free on-site parking, and free transport from Melton Mowbray and Asfordby.
• -Staff accommodation may be available in Melton Mowbray, subject to availability.
• -Exclusive access to fantastic facilities – take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.
• -Generous discounts across all retail areas and food & drink outlets, and 50% off most beauty treatments.
• -Discounted stays and day packages – exclusive offers for you, your friends, and family.
• -Employee referral scheme – earn bonuses for recommending friends to join our team.
• -Long service rewards – celebrate your milestones with loyalty bonuses and special events.
• -Recognition and rewards – receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.
• -Employee Wellbeing Program provides access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive.
• -A fun, friendly, and welcoming workplace – enjoy being part of a supportive team that values each individual.