Luxury Reservations Specialist — Commission & Perks

Corehr; Melton Mowbray; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Gratuities on top of base salary

Free meals during shifts

Staff accommodation may be available

Free on-site parking

Job summary

Ragdale Hall Spa is seeking a Reservations team member to manage bookings, liaise with agents and ensure guest details and payments are recorded accurately. The role emphasises selling through up-selling and excellent service to boost occupancy and guest satisfaction.

The position offers a fixed-term contract through April 2027 with shifts up to four per week, including weekends. Training and progression are highlighted alongside staff benefits and gratuities.

Qualifications

• Highly organised with excellent attention to detail.
• Excellent telephone manner and confident communication.
• Comfortable using computer systems and handling payments securely.
• Sales or customer service experience is desirable but not essential.

Responsibilities

• Manage reservations, enquiries and cancellations by phone, email and app.
• Accurately record guest details, confirmations and payments.
• Liaise with third‑party booking agents and manage invoices, refunds and vouchers.
• Allocate rooms in line with guest requirements.
• Maximise occupancy through up‑selling, waitlists and room moves.
• Prepare forecasts, reports and daily arrivals lists.
• Handle guest requests and complaints professionally.
• Maintain reservation systems, databases and office communications.
• Assist with voucher sales, particularly during peak periods.

Skills

Highly organised

Excellent telephone manner

Confident communicator

Computer systems & payments

Sales or customer service experience

Job description

Ragdale Hall Spa is seeking a Reservations team member to manage bookings, liaise with agents and ensure guest details and payments are recorded accurately. The role emphasises selling through up-selling and excellent service to boost occupancy and guest satisfaction.

The position offers a fixed-term contract through April 2027 with shifts up to four per week, including weekends. Training and progression are highlighted alongside staff benefits and gratuities.