Nights Assistant

Hoar Cross Hall; Burton upon Trent; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Complimentary spa day

Free staff meal

Spa and leisure access

Pension scheme

Free parking

Discounts on stays

Job summary

Hoar Cross Hall in Staffordshire is seeking a Nights Assistant to join our hospitality team. You will manage check-ins/outs, handle reservations, and deliver a warm, professional guest experience across a luxury estate.

This part-time nights role requires weekend and holiday work; you will also support Spa and Food & Beverage departments as needed. The ideal candidate is guest-focused, confident with booking systems, and willing to promote our services and packages to guests.

Qualifications

• Excellent communication and interpersonal skills.
• Polite, professional and guest-focused approach.
• Confident using booking systems and handling multiple tasks.

Responsibilities

• Welcoming guests with warmth and professionalism; ensure smooth check-in/check-out.
• Handle reservations, check-ins and check-outs efficiently and accurately.
• Answer phone calls professionally and courteously.
• Provide information about the property and local attractions to guests.
• Promote services and packages to drive additional spend.
• Coordinate with Spa and F&B to deliver a seamless guest experience.

Skills

Communication skills

Interpersonal skills

Guest focus

Booking systems

Multitasking

Sales mindset

Spa/hotel operations knowledge

Job description

Nights Assistant

Hoar Cross Hall, Staffordshire

£13.47 per hour | Part-time, 17 hours | 2 days out of 7

The Role

Are you passionate about people and take pride in delivering exceptional service? Whether you're the natural host at home or someone who thrives on making others feel welcome, this could be the ideal next step in your hospitality career

As a Nights Assistant, you'll be at the heart of the guest experience, creating a lasting first impression and ensuring every farewell is just as warm. From handling reservations and check-ins to providing thoughtful support throughout each visit, your friendly, confident, and professional approach will help ensure every guest feels relaxed, valued, and eager to return

As part of our wider hotel team, flexibility is important. While your main responsibilities will be within the Nights team, you may also be required to support other areas of the hotel when needed, including our Spa and Food & Beverage departments, helping us deliver a seamless experience for our guests throughout their stay

• Welcoming guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience
• Handling reservations, check-ins, and check-outs efficiently and accurately
• Answering all phone calls professionally, efficiently, and in a friendly manner
• Maintaining a polite and thorough demeanour, ensuring all relevant information is received and provided to guests
• Assisting with guest inquiries and provide information about the property and local attractions
• Following procedures accurately and have a comprehensive understanding of the hotel's and spa's facilities, policies, and procedures
• Effectively sell packages and additional treatments to guests
• Coordinating with other departments to ensure smooth guest experiences
• Assisting on reception duties when required
• Providing support across other areas of the hotel when required, including Spa and Food & Beverage, to support operational needs and the overall guest experience

What We’re Looking For

Essential Skills and Experience:

• Have excellent communication and interpersonal skills
• Be polite, professional, and guest-focused approach
• Be confident in using booking systems and handling multiple tasks at once
• Have a sales-minded attitude with the ability to promote services and packages
• Have knowledge of spa and hotel operations is a plus (training provided)

Additional Information

• This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays
• Part-time-time - 17 hours per week
• Working 2 out of 7 days per week including weekends and public holidays
• £13.47 per hour
• Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role

Why Join us?

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

People say you can’t choose your family, well we choose you to be part of ours!