Reservations Assistant - Guest Experience & Hospitality

The University of Edinburgh; City of Edinburgh; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading educational institution in Edinburgh seeks a Reservations Assistant to support the Reservations Manager and ensure exceptional customer service. The role involves maximizing revenue and occupancy through effective inventory management while being the first point of contact for guests. Ideal candidates will have strong customer service skills, communication abilities, and organizational capabilities. This position offers a competitive salary and a vibrant working environment with comprehensive staff benefits.

Benefits

Competitive salary

Generous holiday entitlement

Comprehensive pension schemes

Staff discounts

Family-friendly initiatives

Qualifications

• Approachable and attentive personality is essential.
• Proven ability to provide high quality customer service.
• Strong organization and planning skills.

Responsibilities

• Assist the Reservations Manager in operations.
• Maximize revenue and occupancy in our hotels.
• Be the first point of contact for guests.

Skills

Customer service expertise

Excellent communication skills

Organizational skills

Job description

A leading educational institution in Edinburgh seeks a Reservations Assistant to support the Reservations Manager and ensure exceptional customer service. The role involves maximizing revenue and occupancy through effective inventory management while being the first point of contact for guests. Ideal candidates will have strong customer service skills, communication abilities, and organizational capabilities. This position offers a competitive salary and a vibrant working environment with comprehensive staff benefits.