Reservations and Events Executive

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Meals & refreshments on duty

Uniforms

Bike to work scheme

Performance based incentives

Learning and development opportunities

Accommodation and discounts across 7,3

Recognition programmes

Job summary

Marriott Manchester Victoria & Albert Hotel in Manchester seeks a friendly Reservations Agent to handle guest bookings for bedrooms, car park, and events. You will manage reservations, quote facilities and pricing, and ensure expectations are set ahead of stay.

You will work across 3rd party systems and daily checks to optimise revenue while delivering exceptional service. The role requires strong communication skills, a customer-first approach, and excellent organisation to multitask in a busy

Qualifications

• Warm and genuine individual who puts people first.
• Strong written and verbal communication skills.
• Customer service oriented with attention to detail.
• Excellent organisational and time-management abilities.

Responsibilities

• Main point of contact for guest reservations for bedrooms & car park and event enquiries
• Manage guests’ bookings, ensuring their needs & wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Ensure expectations are set correctly, in advance of the guest’s stay.
• Managing all 3rd party booking systems
• Daily reservation checks and final details.
• Assisting the client with both hotel and local knowledge to maximise revenue opportunities
• Recording and processing all no-show charges daily
• Accurate profit and revenue capture, through correct pricing, posting and invoicing

Skills

Customer service

Communication

Attention to detail

Organisational skills

Job description

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll be appreciated and valued.

Benefits:

• Meals & refreshments on duty
• Uniforms
• Bike to work scheme
• Performance based incentives
• Learning and development opportunities
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

What you will be doing:

• Main point of contact for guest reservations for bedrooms & car park and event enquiries
• Manage guests’ bookings, ensuring their needs & wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Ensure expectations are set correctly, in advance of the guest’s stay.
• Managing all 3rd party booking systems
• Daily reservation checks and final details.
• Assisting the client with both hotel and local knowledge to maximise revenue opportunities
• Recording and processing all no-show charges daily
• Accurate profit and revenue capture, through correct pricing, posting and invoicing

What we are looking for

• A warm and genuine individual who enjoys putting people first
• Strong written and verbal communication skills
• Customer service and quality-focused with a keen attention to detail
• Excellent organisational and time-management skills, with the ability to multitask and prioritise tasks
• Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation: Competitive salary