Night Receptionist

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Meals on duty

Uniforms

Performance based incentives

Learning and development opportunities

Accommodation and food & beverage-dis​

Discounts across 7,300 Marriott hotels

Recognition programmes

Job summary

Marriott Manchester Victoria and Albert Hotel is recruiting for a front-of-house role focused on delivering exceptional guest experiences. You will welcome guests, handle check-ins/outs, process payments, and assist with wake-up calls and guest requests.

We seek friendly individuals with hospitality or customer service background, excellent interpersonal skills, and a readiness to grow within Marriott. Training and development opportunities are offered, with staff discounts across Marriott

Qualifications

• Hospitality and/or customer service experience is essential.
• Warm and genuine individual who puts people first.
• Strong interpersonal and customer service skills.
• Previous experience with IT applications.
• Willingness to grow and develop within the company.

Responsibilities

• Meet & greet guests and be their first interaction with the hotel.
• Check guests in and out according to standards and procedures.
• Complete end-of-day activities including posting charges and night audit backups.
• Process all payment types such as room charges, cash, debit or credit cards.
• Sell rooms/accommodation based on availability without a reservation.
• Handle wake-up calls and inform guests of messages.
• Confidently address guest queries and complaints.

Skills

Hospitality experience

Customer service

Interpersonal skills

IT applications

Growth mindset

Job description

About us:

As the #1 leader in hospitality worldwide, Marriott International has 7600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you’re important to us and that you’ll be appreciated and valued.

Benefits:

• Meals & refreshments on duty
• Uniforms
• Performance based incentives
• Learning and development opportunities
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

What you will be doing:

• Meet & greet all guests and be their first interaction with the hotel
• Check guests in and out, according to company standards and procedures
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date reports.
• Process all payment types such as room charges, cash, debit, or credit cards.
• Sell a room/accommodation to a guest, without a reservation, based on availability
• Process requests for wake-up calls and advise gäests of any messages.
• Confidently deal with guest queries and complaints

What we are looking for

• Essential that you have hospitality and/ or customer service experience
• A warm and genuine individual who enjoys putting people first
• Strong interpersonal and customer service skills
• Previous experience of IT applications
• Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.