Groups Events Executive – London Marriott Hotels

Kingfisher Hospitality Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Marriott Explore Discounts

Free Meals on Duty

Pension Scheme – The People’s Pension

Employee Assistance Programme

Career Development

Training & Development

Job summary

London Marriott Hotel Regents Park, London Marriott Hotel Kensington and London Marriott Hotel Maida Vale are hiring Groups Events Executives to join their Event Sales teams. Each role focuses on managing event and group enquiries for an individual hotel, delivering exceptional customer experiences.

These are single-property roles, requiring strong organisation, relationship-building, and a commercial mindset to upsell and secure repeat business. Evening and weekend availability may be required.

Qualifications

• Experience in customer service, sales or event management is preferred.
• Strong hospitality focus and delivering excellent customer service.
• Excellent communication, negotiation and relationship-building skills.
• Organisational skills and attention to detail in a fast-paced hotel environment.

Responsibilities

• Manage incoming event and group enquiries and convert into bookings.
• Build strong relationships with customers and provide exemplary service during event planning.
• Prepare event proposals, contracts and documentation with accuracy.
• Coordinate with hotel departments for smooth event delivery.
• Welcome customers and attend key events, including evenings and weekends.

Skills

Customer service

Sales

Event management

Hospitality mindset

Tools

Microsoft Office

Hotel/event management systems

Job description

Locations

• London Marriott Hotel Regents Park
• London Marriott Hotel Kensington
• London Marriott Hotel Maida Vale

What is in it for you?

We are recruiting for an enthusiastic and customer-focused Groups Events Executive at each of the following hotels:

• London Marriott Hotel Regents Park
• London Marriott Hotel Kensington
• London Marriott Hotel Maida Vale

Are you passionate about hospitality, events and delivering exceptional customer experiences? We are looking for a Groups Events Executive to join either of our three London Marriott hotels’ Event Sales team.

Please note these are three individual positions. This is not a Cluster or Multi-Property role. Each Groups Events Executive will be responsible for the Event Sales function of their individual hotel.

Benefits

• Marriott Explore Discounts – Enjoy discounts on hotel stays and F&B across Marriott's global portfolio.
• Free Meals on Duty
• Pension Scheme – Participation in The People’s Pension.
• Employee Assistance Programme – Free and confidential support for a range of personal and wellbeing challenges.
• Career Development – Opportunities for career growth and internal opportunities within our managed portfolio.
• Training & Development – Access to training programmes to support your professional development.

What will you be doing?

• Manage incoming event and group enquiries, converting opportunities into confirmed bookings.
• Build strong relationships with customers and provide excellent service throughout the event planning process.
• Prepare event proposals, contracts and documentation, ensuring all details are accurate.
• Coordinate with hotel departments to ensure a smooth handover and successful delivery of events.
• Welcome customers and attend key events, including evenings and weekends when required.
• Identify opportunities to upsell products and services, maximise revenue and generate repeat business.
• Manage bedroom blocks and meeting room availability for assigned groups.
• Conduct hotel show rounds and site inspections to help secure new business.
• Work closely with the Banqueting Operations and Kitchen teams on menus, food and beverage offerings, room layouts and event requirements.
• Maintain accurate bookings and records using hotel systems and follow Marriott brand standards.
• Gather customer feedback, resolve queries and support continuous improvements to the guest experience.
• Keep up to date with local market trends and competitor activity to identify new sales opportunities.

What are we looking for?

We are looking for someone who is organised, commercially minded and confident in building relationships with customers.

Ideally, You Will Have

• Previous experience in customer service, sales or event management, preferably within a hotel environment.
• A genuine passion for hospitality and delivering excellent customer service.
• Strong communication, negotiation and relationship-building skills.
• Excellent organisational skills and attention to detail.
• The ability to manage multiple enquiries and priorities in a fast-paced environment.
• A commercial mindset, with the confidence to upsell and identify revenue opportunities.
• Good problem-solving and decision-making skills.
• Good IT skills, including Microsoft Office; experience with hotel booking or event management systems would be an advantage.
• Flexibility to work evenings and weekends when required by the business.

Join us

This is an excellent opportunity to develop your career in hotel sales and events, working with customers and hotel teams to create memorable experiences while contributing to the hotel's commercial success.

We are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.