Conference and Banqueting Mgr - Herts. Closes 10 Aug

Club Rugby; Ware; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Bonus scheme

28 days holiday

Private medical plan

Restaurant discount

Length of service rewards

Training programs

Job summary

Hanbury Manor Marriott Hotel & Country Club is seeking a Conference and Banqueting Manager. The role directs the conference and banqueting team, ensures high quality service, and manages events with attention to standards and profitability.

Responsibilities include budgeting, staffing, training, and maintaining guest satisfaction. The position offers a competitive salary, bonus scheme, and extensive employee benefits in a luxury hospitality setting.

Qualifications

• High school diploma or GED.
• 2 years experience in event management, food and beverage, or related professional area.

Responsibilities

• Directs and motivates the conference and banqueting team
• Personally assists in providing high quality service based on requirements and standards
• Monitors and controls financial and administrative responsibilities including asset protection
• Provides clear and concise communications to everyone servicing the event
• Identifies training opportunities and plans a strategy to accomplish goals
• Sets goals and delegates tasks to improve departmental performance
• Conducts monthly department meetings with the Banquet team
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends
• Acts as a liaison to the kitchen staff
• Leads shifts and actively participates in the servicing of events
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Ensures employees understand expectations and parameters
• Reviews comment cards and guest satisfaction results with employees
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures

Skills

Event management

People management

Budgeting

Education

High school diploma or GED

Job description

• Conference and Banqueting Mgr - Herts. Closes 10 Aug

Conference and Banqueting Mgr - Herts. Closes 10 Aug

• Salary -Competitive Salary + Bonus scheme
• Benefits -28days holiday including bank holidays increasing to a maximum of 35 days with each year of service. For list of benefits scroll down
• Qualifications-High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Hanbury Manor Marriott Hotel & Country Club is looking for a passionateConference & Banqueting Manager.

The Conference & Banqueting Manager ...

• Directs and motivates the conference and banqueting team
• Personally assists in providing high quality service based on requirements and standards.
• Monitors and controls financial and administrative responsibilities including asset protection.
• Provides clear and concise communications to everyone servicing the event.
• Identifies training opportunities and plans a strategy to accomplish goals.

CORE WORK ACTIVITIES

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

What is in it for you?

You’ll be supported in and out of the workplace through:

• Competitive Salary + 28days holiday including bank holidays increasing to a maximum of 35 days with each year of service
• Service Charge
• Private Medical Plan
• Discount in our Vardons Restaurant/Spa/Golf
• Length of service rewards
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning - we want you to look smart and well-groomed at all times
• Complimentary use of Gym - because your well-being is important
• Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
• Enhanced Pension scheme
• Cycle to work scheme
• Access to major high street discounts so you can treat your friends and family

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.