Assistant Night Manager

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Meals on duty

Uniforms

Free parking

Bike to work

Performance incentives

Learning and development opportunities

Accommodation and discounts across 7,3

Recognition programmes

Job summary

Marriott International invites applications for a Night Manager role at Manchester Victoria & Albert Hotel. You will safeguard guests and staff, deliver first-class service and lead the night team to ensure smooth operations.

Key duties include conducting security walks, nightly audits, posting charges, and handling payments. Excellent communication, organisation and leadership are essential for success in this busy, luxury hotel environment.

Qualifications

• Minimum hospitality experience; essential in a busy hotel environment.
• Strong recent experience as Assistant/Night Manager.
• Proven ability to lead an established night team.
• Excellent organisational and delegation skills.
• Computer literacy.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure the safety and security of hotel guests and staff during the night.
• Deliver first-class service to all guests.
• Carry out a minimum of two security walks per shift with emphasis on fire safety.
• Conduct nightly audit and liaise with accounts for accuracy.
• Complete end-of-day tasks including posting charges and running backups.
• Process room charges, cash, and card payments.
• Sell rooms to guests without a reservation based on availability.
• Assist in recruiting, training and developing the team.

Skills

Night management

Team leadership

Customer service

Organisation

Computer literacy

Communication skills

Job description

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll be appreciated and valued.

Benefits:

• Meals & refreshments on duty
• Uniforms
• Complimentary car parking
• Bike to work scheme
• Performance based incentives
• Learning and development opportunities
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

What you will be doing:

• Responsible for ensuring the safety and security of hotel guests and staff during the night
• Use your expertise to always deliver a first-class service to all guests.
• Ensure a minimum of 2 security walks are carried out on each shift, with emphasis on fire safety and overall security of the building
• Conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date reports
• Process all payment types such as room charges, cash, debit, or credit cards.
• Sell a room/accommodation to a guest, without a reservation, based on availability
• Assist in recruiting, training and developing the team to ensure an exceptional guest experience.

What we are looking for

• A warm and genuine individual who enjoys putting people first
• Strong recent experience in a busy hotel at Assistant/Night Manager level.
• Demonstrable experience leading an established night team.
• Excellent organization and delegation skills.
• Computer literacy.
• Excellent verbal and written communication skills

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation: Competitive salary