Night Manager

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Meals & refreshments on duty

Uniforms

Performance-based incentives

Learning and development opportunities

Accommodation and discounts across 7,3

Job summary

Marriott International is seeking a Night Manager to safeguard guests and staff while ensuring a first-class service standard at Manchester property. You will lead the front office team, conduct nightly audits, and drive room occupancy strategies with up-selling to maximise revenue.

We value a warm, adaptive leader with strong communication and financial awareness, capable of handling pressure and emergencies while mentoring the Night Team and liaising with departments.

Qualifications

• Warm, genuine individual who puts people first.
• Team-first attitude with strong leadership.
• Experience managing a front office team in a 4-star branded hotel.
• Financial awareness.
• Ability to work under pressure.
• Commitment to delivering high level guest service.
• Excellent communication and flexibility in work situations.

Responsibilities

• Ensure safety and security of guests and staff during the night.
• Deliver first-class service to all guests.
• Conduct a minimum of 3 security walks per shift focusing on fire safety and security.
• Perform nightly audit and liaise with accounts for accuracy.
• Complete end-of-day tasks including posting charges and running backups.
• Maximise room occupancy and use up-selling to promote services.
• Adhere to credit policies for card and cash handling.
• Represent senior management in their absence and take responsibility for the hotel.
• Record and resolve issues or emergencies promptly.
• Maintain knowledge of hotel products, pricing, and local area.
• Implement security and emergency procedures as required.
• Handover to Early staff/Duty Manager.
• Attend training and support Night Team development.
• Follow front-of-house system procedures.
• Conduct yearly/appraisal processes with team members.

Skills

Leadership

Team management

Customer service

Communication skills

Financial awareness

Work under pressure

Guest service

Flexibility

Job description

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits:

• Meals & refreshments on duty
• Uniforms
• Performance based incentives
• Learning and development opportunities
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

What you will be doing:

• Responsible for ensuring the safety and security of hotel guests and staff during the night
• Use your expertise to always deliver a first-class service to all guests.
• Ensure a minimum of 3 security walks are carried out on each shift, with emphasis on fire safety and overall security of the building
• Conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date reports
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy
• Represent the General Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members

What we are looking for

• A warm and genuine individual who enjoys putting people first
• Team first attitude and good leadership skills
• Experience of managing a front office team, ideally in a similar sized minimum 4-star branded hotel
• Financial awareness
• Ability to work under pressure in a challenging environment
• Commitment to delivering a high level of guest service
• Positive attitude and exceptional communication skills
• Flexibility to respond quickly and positively to a range of work situations

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation: Competitive salary