Groups & Events Coordinator

Delta Hotels by Marriott Breadsall Priory; Morley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Marriott discounts

Pension scheme

Employee Assistance Programme

Career development

Training programs

Job summary

Delta Hotels by Marriott Breadsall Priory is seeking a dedicated hospitality professional to join our team. You will manage enquiries for leisure groups, coordinate event proposals, and ensure seamless handovers to operations to create memorable experiences for guests.

We offer benefits such as free meals on duty, uniform provided, Marriott discounts, pension and career development opportunities across Marriott's global network. Join a brand committed to excellence and guest wellbeing.

Qualifications

• Exceptional interpersonal and communication skills.
• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Detail-oriented with a passion for delivering excellence in customer service.

Responsibilities

• Manage enquiries for leisure groups, tours, social and other groups.
• Understand the host’s needs, recommend suitable spaces and packages and provide timely, persuasive proposals and show rounds.
• Follow up qualified enquiries consistently and maintain accurate pipeline, forecast and lost-business records.
• Qualify requirements, prepare commercially appropriate proposals and conduct timely follow up to secure conversion.
• Maximise event value through menus, beverages, bedrooms, room upgrades, entertainment, décor, golf, spa/leisure and other relevant enhancements.
• Apply approved pricing, minimum spends, terms and space controls and escalations.
• Issue contracts, collect deposits and obtain final details, rooming list, menus and event billing within agreed timelines.
• Prepare accurate function information and coordinate a structured operational handover to all relevant departments.
• Track pick up, spend, wash, cancellations and lost business reasons to maintain accurate CRM and event system records.
• Attend selected client appointments and significant events, supporting service recovery and relationship management where needed.
• Complete post-event follow-up to obtain feedback, referrals, future dates and opportunities across the client’s wider network.
• Maintain current competitor and local-market knowledge and contribute ideas for new events, packages and underused spaces.

Skills

Interpersonal communication

Customer service

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities:

• Manage enquiries for leisure groups, tours, social and any other groups as required.
• Manage enquiries for leisure groups, tours, social and any other groups as required.
• Understand the host’s needs, recommend suitable spaces and packages and provide timely, persuasive proposals and show rounds.
• Follow up qualified enquiries consistently and maintain accurate pipeline, conversion, forecast and lost-business records.
• Qualify requirements, prepare commercially appropriate proposals and conduct timely follow up to secure conversion.
• Maximise event value through menus, beverages, bedrooms, room upgrades, entertainment, décor, golf, spa/leisure and other relevant enhancements.
• Apply approved pricing, minimum spends, terms and space controls and escal
• Issue contracts, collect deposits and obtain final details, rooming list, menus and event billing within agreed timelines.
• Prepare accurate function information and coordinate a structured operational handover to all relevant departments.
• Track pick up, spend, wash, cancellations and lost business reasons to maintain accurate CRM and event system records.
• Attend selected client appointments and significant events, supporting service recovery and relationship management where needed.
• Complete post-event follow-up to obtain feedback, referrals, future dates and opportunities across the client’s wider network.
• Maintain current competitor and local-market knowledge and contribute ideas for new events, packages and underused spaces.

Preferred Qualifications:

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Detail-oriented with a passion for delivering excellence in customer service.

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: Competitive salary