Reservations and Events Coordinator

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Meals & refreshments on duty

Uniforms

Performance based incentives

Learning and development opportunities

Accommodation and discount across 7,3

Recognition programmes

Job summary

Marriott International in Manchester is seeking a guest reservations specialist to be the main contact for bedrooms, events and car park bookings. You will manage guest reservations, convey facility details and pricing, and set accurate expectations prior to stay.

You’ll handle third-party systems, perform daily checks, and support revenue opportunities with local knowledge. Join a renowned hospitality leader that values guest satisfaction, offers development opportunities, and a supportive team

Qualifications

• A warm and genuine individual who enjoys putting people first.
• Strong written and verbal communication skills.
• Customer service and quality-focused with attention to detail.
• Excellent organisational and time-management abilities with multitasking capacity.
• Motivated to grow and develop within the company.

Responsibilities

• Main point of contact for guest reservations for bedrooms, events & car park.
• Manage guests’ bookings, ensuring their needs and wants are met to a high standard.
• Give details of hotel facilities and pricing information.
• Ensure expectations are set correctly, in advance of the guest’s stay.
• Managing all 3rd party booking systems.
• Daily reservation checks and final details.
• Assist the client with hotel and local knowledge to maximise revenue opportunities.
• Record and process all no-show charges daily.

Skills

Customer service

Communication skills

Organisational skills

Time management

Multitasking

Job description

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits:

• Meals & refreshments on duty
• Uniforms
• Performance based incentives
• Learning and development opportunities
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

What you will be doing:

• Main point of contact for guest reservations for bedrooms, events & car park
• Manage guests’ bookings, ensuring their needs & wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Ensure expectations are set correctly, in advance of the guest’s stay.
• Managing all 3rd party booking systems
• Daily reservation checks and final details.
• Assisting the client with both hotel and local knowledge to maximise revenue opportunities
• Recording and processing all no-show charges daily
• Accurate profit and revenue capture, through correct pricing, posting and invoicing

What we are looking for

• A warm and genuine individual who enjoys putting people first
• Strong written and verbal communication skills
• Customer service and quality-focused with a keen attention to detail
• Excellent organisational and time-management skills, with the ability to multitask and prioritise tasks
• Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation: Competitive salary