Reservations and Event Sales Agent

The Municipal M Gallery; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A boutique hotel in Liverpool is seeking a Reservation and Group Sales Agent to enhance guest experiences and support hotel sales. Responsibilities include welcoming guests, maintaining accurate booking information, and presenting hotel services. Ideal candidates have 2+ years of experience in hotel reservations and possess strong communication and analytical skills. Join a passionate team in a stunning 5-star environment.

Benefits

Preferential hotel rates

Discounts with various partners

Extra day's holiday for your birthday

Free meals on duty

Gratuities and discounted local parking

Qualifications

• 2 years current reservation experience in a high-volume hotel reservations department.
• Ability to maintain accurate statistics and client details.
• Experience with sales and promotions for hotel services.

Responsibilities

• Welcoming and assisting guests in a polite and hospitable manner.
• Maximising hotel sales and profitability through service knowledge.
• Presenting the hotel to potential clients during meetings.

Skills

Positive can-do attitude

Strong attention to detail

Analytical and presentation skills

Teamwork and communication skills

High accuracy in verbal and written communication

Job description

When you enter our hotel you will be "wowed" and we aspire for our guests to be bowled over too by the soul of our stunning property and authenticity and passion of our Heartist® team and hospitality professionals. The Reservations team set the tone of what it is like for our guests to embark on the beginning of their Municipal story with our Heartists® offering expert guidance to make every touch point meaningful, memorable and personalised. As a Reservation and Group Sales Agent you will be apt at listening, efficiently recording and adapting to the changing requirements and needs of a vast array of clientele ranging from groups, agents, individuals, families, corporate businesses, bridal parties, VIPs, OTA's, 3rd party channels and stakeholders. Full Time Position available 5 days over 7 days per week (inclusive of weekends).

Key Responsibilities and Qualifications

• A positive can do attitude and welcoming demeanour. To speak with all guests, agents and 3rd parties in a polite, cheerful, hospitable and efficient manner, adhering to 5-star, Accor & MGallery brand standards and required timeframes.
• To actively work towards the maximisation of the hotel sales and profitability through familiarisation with and to publicise all services, room types, event capacity and adaptability, facilities and hotel promotions offered by the hotel.
• To be able to present and showcase the hotel to potential clients during meetings and facility tours.
• Strong attention to minute details, demonstrating consistency in delivering accurate information/particulars and clear communication. High degrees of accuracy in verbal and written communication are pivotal to the success of each booking and are vital in drawing up contracts and function sheets that mirror the guest requirements.
• Analytical and presentation skills. Maintaining statistic and analysis reports, client details, notes, profiles and company records.
• Adhering to advance purchase and deposit payment requirements in addition to ensuring that the daily banking balances. Ensuring all required routes are followed and payments are posted on all systems correctly.
• To have excellent teamwork and verbal and written communication skills, establishing strong relationships over all mediums inclusive of telephone, email, booking systems and in person meetings.
• 2 years current reservation experience, in a fast-paced and high volume hotel reservations department, ideally Accor branded.

We opened the first official 5 Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells give the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com).

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love?