Reservations Coordinator

Crimson Hotels Group; Slough, Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounted stays

Free meals on duty

Birthday day off

Team member discounts

Health benefits

Wellbeing programmes

Career development

Job summary

Crimson Hotels Group is seeking a Reservations Coordinator to manage daily reservations and group bookings for Holiday Inn Express London – Heathrow T5. You will monitor room availability across channels, maintain accurate booking records, and support occupancy and revenue targets through upselling where appropriate.

The role requires experience in hotel reservations or front office, strong communication and organisational skills, and a willingness to work shifts, including weekends.

Qualifications

• Experience in hotel reservations or front office roles.
• Strong customer service and communication skills.
• Ability to manage multiple bookings and inquiries accurately.
• Willingness to work flexible shifts, including weekends.

Responsibilities

• Manage daily reservations and group bookings accurately.
• Monitor room availability across channels and update records.
• Support occupancy and revenue targets with upselling where appropriate.
• Coordinate with Front Office, Sales and Revenue teams for smooth operations.
• Handle guest inquiries and special requests professionally from enquiry to confirmation.

Skills

Reservation experience

Customer service

Communication

Attention to detail

Shift flexibility

Tools

Opera PMS

Booking engines

Job description

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Our Values

Our values guide everything we do. We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

Why join Crimson Hotels- We believe great people deserve great perks:

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London – Heathrow T5 which is a 300-room hotel is perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What Your Day Will Look Like

As a Reservations Coordinator, you will be responsible for managing daily reservation activities, ensuring the accurate and efficient handling of individual bookings, group reservations, and enquiries. You will monitor room availability across channels, maintain accurate booking records, and support occupancy and revenue targets by identifying upselling opportunities and applying rate strategies where appropriate.You will handle guest enquiries and special requests professionally, ensuring a seamless booking experience from enquiry through to confirmation. Working closely with Front Office, Sales, Revenue, and other departments, you will ensure clear communication and coordination to support operational success and deliver exceptional guest experiences.

What You’ll Bring

We are looking for a highly motivated, detail-oriented individual with previous experience in hotel reservations, front office, or a similar hospitality role. The ideal candidate will have strong knowledge of PMS systems, particularly Opera, along with excellent organisational and communication skills.You will bring a keen eye for detail and an analytical mindset, ensuring accuracy in all reservation processes and supporting smooth day-to-day operations. Strong teamwork and customer service skills are essential, along with a positive, can-do attitude and the flexibility to work shifts, including weekends, as required.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.