Reservations & Events Specialist - Hospitality

Valor Hospitality Careers - UK; Reading; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Exclusive discounts for you, friends &

Hotel staff rates from £30 Bed & B

50% dining discounts

Free meals on duty

Cycle to Work scheme

Refer-a-friend bonuses up to £250

Job summary

Holiday Inn Reading-South is seeking a friendly Reservations and Events Agent to deliver attentive, customer-focused service on the front line, managing enquiries and bookings across telephone and online channels.

You’ll help maximise occupancy and revenue, stay aligned with brand standards, and enjoy a range of staff benefits including generous discounts, meals on duty and apprenticeship opportunities.

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.
• Willingness to work across 7 days and flexible shifts.

Responsibilities

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most

Skills

Customer service

Communication

Interpersonal skills

Job description

Holiday Inn Reading-South is seeking a friendly Reservations and Events Agent to deliver attentive, customer-focused service on the front line, managing enquiries and bookings across telephone and online channels.

You’ll help maximise occupancy and revenue, stay aligned with brand standards, and enjoy a range of staff benefits including generous discounts, meals on duty and apprenticeship opportunities.