Reservations Agent — Drive Bookings & Guest Experience

Rosewood Hotel Group; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

28 days paid holidays per annum

Company pension scheme

12 complimentary room nights and F&B

Career development opportunities

Free meals on duty

Season ticket loan

Job summary

Rosewood London is looking for a Reservations Agent to respond to room reservation requests and convert them into confirmed bookings using our selling strategy. This role supports profitability by optimizing each inquiry into a sale while upholding the Rosewood service standards.

The position involves a 40-hour week across five days, delivering refined guest service and coordinating with team members to ensure smooth operations and guest satisfaction.

Qualifications

• Experience in hospitality reservations or guest services.
• Strong attention to detail and accuracy.
• Excellent communication and multitasking skills.
• Knowledge of Rosewood standards is a plus.

Responsibilities

• Respond to all room reservation requests with the aim of converting inquiries into bookings.
• Apply the selling strategy to maximise room conversions.
• Deliver efficient and intuitive guest service while managing guest enquiries.
• Maintain Rosewood standards in all guest interactions.

Skills

Attention to detail

Teamwork

Organised

Communication skills

Guest service

Tools

Opera PMS

Job description

Rosewood London is looking for a Reservations Agent to respond to room reservation requests and convert them into confirmed bookings using our selling strategy. This role supports profitability by optimizing each inquiry into a sale while upholding the Rosewood service standards.

The position involves a 40-hour week across five days, delivering refined guest service and coordinating with team members to ensure smooth operations and guest satisfaction.